Customer Service Associate Jobs

Do you like working with customers? Enjoy working in a fun, flexible and team-oriented work environment? We are looking for a Customer Service Associate to provide excellent customer service for our business owners. Full-time opportunity for a cheerful representative to handle a medium volume of incoming calls.

Customer Service is VERY important to our company. We are looking for someone to represent us professionally and resolve customer issues. This position requires someone with professionalism, patience, understanding, flexibility, and the ability to handle a multitude of different types of calls and issues. Quick learner. Must be a team player.

Duties include medium volume phones, online work order processing, etc. Must be professional with excellent communication and computer skills.

Current Shift Openings: Monday - Friday, Full-Time 8:30am-5:30pm or 9:00am-6:00pm Every Weekend off.

This is an in-office position.

Job Responsibilities

• Communicate with customers in a proactive and professional manner across multiple channels
• Maintain required product knowledge to deliver world class service
• Identify the root cause of inquiries by asking probing questions to determine the best solution
• Respond to questions, provide information, and promote products while meeting or needs

The Ideal Canadidte

• Bilingual Spanish is a plus
• Well spoken, energetic, and enthusiastic
• Eager to be successful and driven to earn additional performance-based bonus
• Passion to provide service excellence
• High School or equivalent

Qualifications

• 1 year Customer Service experience
• High School Diploma or GED
• Excellent telephone voice and etiquette
• Comfortable with a fast-paced environment

Your Job Duties

• Resolve customer issues and concerns
• Answer inbound phone calls from New and/or Existing accounts
• Assist with onsite client & mail distribution

Job Type: Full-time

Pay: $20.00 - $22.00 per hour

Benefits

• Paid Holidays & Additional Floating Holidays
• Dental insurance – Paid by Employer 100%
• Health insurance – Employer Contribution
• Paid time off & Sick time
• 401(k) w/ Employer matching
• Vision insurance – Paid by Employer 100%

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