Customer Service Supervisor Jobs

The Customer Service Supervisor will oversee and assist customer service employees in the performance of their job duties such as responding to customer inquiries and resolving issues or complaints. Supervisory Responsibilities: Examples:

• Provides constructive and timely performance evaluations.
• Duties/Responsibilities:
• Excellent verbal and written communication skills.
• Excellent sales and customer service skills.
• Excellent organizational skills and attention to detail.
• Oversees the daily workflow of the department.
• Performs other related duties as assigned. Required Skills/Abilities: Examples:
• Excellent interpersonal and customer service skills.
• Handles discipline and termination of employees in accordance with company policy.
• Ability to prioritize tasks and to delegate them when appropriate.
• Proficient with Microsoft Office Suite or related software. Education and Experience: High school diploma or equivalent. At least two years related experience required. Current human resources and/or compensation credentials or certification preferred. Physical Requirements: Prolonged periods of sitting at a desk and working on a computer. Job Posted by ApplicantPro
• Strong analytical and problem-solving skills.
• Strong supervisory and leadership skills.
• Recruits, interviews, hires, and trains new staff.
• Excellent time management skills with a proven ability to meet deadlines.
• None.
• Ability to function well in a high-paced and at times stressful environment.