Nsu - Customer Service Associate

This position is only available to current NSU students in Florida.

What does a successful Customer Service Associate do at Fiserv?

A Customer Service Associate is smart, patient, technically savvy, customer focused teammates to help support clients with financial transactions. We are looking for problem solvers, people who are willing to take the extra step to provide great service and have the knowledge to learn to troubleshoot basic issues and inquiries about electronic payments and services. This is a fast paced, high volume Call Center role

What you will do:

• Receive inbound calls from our bank partners, merchants, and card holders, answering questions, while driving issues to resolution to the client’s satisfaction. Some of these calls will be technical in nature.

• Help our clients to receive a WOW experience as they interact with someone who can be both an active listener, communicator and help clients discover the best solution.

• Be enrolled in benefits effective of your first day of employment including Medical, Dental, Tuition reimbursement, 401-k, stock purchase program and much more.

• Will receive state of the art equipment to ensure you can connect to your clients quickly

What you will need to have:

• Upload greater than 2.0 Mbps
• Ability to connect to the Internet with an Ethernet Cable with the following Internet speed requirements:
  • Ping less than 50 ms
  • Download greater than 12.0 Mbps
  • Upload greater than 2.0 Mbps
• Ping less than 50 ms
• High School diploma or GED
• Download greater than 12.0 Mbps
• Quiet and secure working environment so you can manage a consistent flow of calls and client interaction without the disruption/distraction of others.
• Minimum of one year of experience working in a customer facing role, preferably in customer service (ex: retail, restaurant, hospitality)

What would be great to have:

• Experience in a customer facing Call Center environment, preferably with an online bill pay service or financial institution
• Strong work tenure with previous roles lasting a year or more

Things to know:

Pay Rate: $17.00

Start Date: 9 May 2023

Schedules Available: TBD

Training will be held TBD. The above production schedule will begin on TBD.

• Your recruiter will discuss expectations with you in further detail
• Tuition reimbursement
• Benefits on day one including medical dental and vision.
• Shift differentials for those working 2nd or 3rd shift
• Holidays worked will be paid at the premium rate of double time and a half
• 1 hours of Mandatory overtime is required in many of our lines of business due to business need. Any mandatory overtime will be paid at 1.5 times your base salary after you have worked 40 hours in a week

Pre-employment background, credit, and drug test are required.

This is a remote role but may not be performed in the following states: California, Colorado, Maine, Minnesota, New York, Washington D.C, or Washington.

We welcome and encourage diversity in our workforce. Fiserv is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.