Customer Advocate Jobs

Who are we?
Since 2001, Status Solutions has been the pioneering provider of situational awareness technologies. Our mission is to defeat ignorance-based loss using situational awareness technology to protect people and property. Our customized middleware solutions ensure the right information reaches the right people at the right time, because RIGHT NOW matters most.
Who do we hire?
At Status Solutions we're looking for likeminded individuals to fulfill our mission in leaving every situation better than we found it! Our ultimate purpose is to help people, so if you thrive in an entrepreneurial environment, where you will be making life-changing contributions to society, we want to talk to you!

A Customer Advocate at Status Solutions drives successful customer experiences and delivers exceptional sales support, working with other members of the territory sales team. This role provides initial support by answering inquiries over the phone, managing requests and resolving any issues. Daily/Monthly/quarterly touch point calls with customer sites must be documented to maintain highly positive customer interactions. Customer Advocates are responsible for the development and retention of positive customer relationships, the development of new opportunities, and the closing of open opportunities.
Requirements

• Exceptional ability to communicate and foster positive business relationships.
• Detail oriented and strong analytical skills in a frequently changing environment.
• Proven ability to achieve and exceed key performance metrics and quotas within a team structure.
• Strong written and verbal communication skills.
• Proficient with applicable software applications; Salesforce (preferred), Ingage, SharePoint, Teams, etc.
• Account Management experience preferred.
• Demonstrated ability to increase customer satisfaction and adoption rates.
• 3-5 years of experience in customer service required.
• Knowledge of customer service and retention best practices.

Benefits

• Generous paid-time off policy
• Flexible work environment
• Eligibility for quarterly company bonus pool
• Full-time positions
• Ten paid company holidays
• 401(k) match starting six months after start date
• Competitive salary
• Company-paid employee medical, dental, and life/AD&D insurance