Customer Service Administrator - Remote | Wfh

Are you passionate about education and making a difference in the lives of students and teachers? Are you looking for an exciting opportunity to be part of a collaborative team that values your skills and provides ample room for growth?
Who We Are
We're on a mission to transform education and empower learners worldwide. Our Evaluation Systems group offers dynamic teacher licensing and performance assessment solutions, customized to align 100 percent with state standards. We take pride in our innovative teacher licensure testing programs and a wide range of services, including test development, administration, and scoring. We foster a collaborative environment where everyone's ideas are valued, and where education is at the heart of everything we do.
The Opportunity
We are looking for a Customer Service Representative to join our Customer Contact Center, assisting customers with inquiries related to our products Yu will have the opportunity to engage with examinees and others, providing prompt and accurate assistance via inbound calls, LiveChat, and emails. Your role is crucial in ensuring a positive experience for our valued customers and helping to shape the future of education.
Primary Responsibilities
Be the expert! Gain proficiency across at least 10 programs and master communication through multiple channels.
Understand and empathize with customer needs and expectations, delivering top-notch service.
Respond promptly and accurately to inquiries using various resources, ensuring a smooth customer experience.
Serve as the primary point of contact for inbound customer issues, providing solutions or escalating technical matters when needed.
Document customer interactions meticulously in our CRM system, ensuring accurate data and problem-resolution tracking.
Uphold the highest standards of service by following established policies and procedures.
Prioritize security procedures in all customer interactions to safeguard their data.
Qualifications
Education and Experience: A high school diploma or equivalent is required, but a bachelor's degree is preferred. You should ideally have 1-3 years of previous customer service experience.
Skills and Abilities: Proficiency in MS Office, PC operations, and web navigation is essential. You possess excellent time management, organizational, and problem-solving skills, coupled with strong attention to detail and exceptional communication abilities.
Bonus Points: Experience with LiveChat and a call center management phone system will be advantageous.
What We Offer
Competitive Salary: Earn $16.20 per hour.
Comprehensive Benefits Package: Enjoy paid sick time, 10 observed holidays, vacation allotments, medical, dental, life insurance, tuition reimbursement, and a 401K retirement package.
Annual Bonus Potential: You may be eligible for an annual bonus based on performance.
Career Growth: We invest in your success by providing ongoing training and development, focusing on both technical and soft skills across various departments.
Join - A Leader In Education Innovation
We're committed to creating vibrant and enriching learning experiences that make a real-life impact. With our digital-first strategy and business divisions spanning Assessment & Qualifications, Virtual Learning, English Language Learning, Workforce Skills, and Higher Education, you'll be part of shaping the future of education.
Diversity, Equity, And Inclusion
We value the power of an inclusive culture and a strong sense of belonging. We believe that diversity, equity, and inclusion drive innovation and make us a more vibrant workplace. We strive to create an environment where all individuals are supported in reaching their full potential. We're an Affirmative Action and Equal Opportunity Employer, promoting a workforce that represents a variety of backgrounds, perspectives, and skills.
Employment Type: Full-Time
Salary: $ 13.00 23.00 Per Hour