Customer Support Technician Jobs

Are you ready to join an industry-leading adtech company with a global footprint? Look no further than Cartelux. Our complete solution empowers brands and local advertisers to create, launch, and measure digital marketing campaigns across a vast range of media networks.

Our mission is to revolutionize advertising for brands and their retail network. Starting our journey in Australia, we're now rapidly scaling with a thriving company culture. While our heritage is within the automotive industry, we're now expanding into other verticals like property, finance, and CPG.

We work with globally recognized brands such as BMW, Ford, Renault, and more. As we continue to grow, we're seeking an intrapreneur at heart to join our team and support our expansion. If you're passionate about adtech and want to work with global brands, this is the opportunity for you.

ABOUT THE ROLE

Join our dynamic and ambitious team at Cartelux as our new Platform Support Technician! We are growing exponentially via our global rollout. We are on the hunt for an enthusiastic, problem solving, process driven technical specialist to support our operations & development team with managing and troubleshooting technical support and systematic configuration of the platform to client requirements.

As a young and agile team, we prioritize trust, accountability, care and agility to ensure our clients receive top-notch service. With location flexibility and constant support from all Cartelux team members, you will be empowered to thrive in a constantly evolving business landscape.

If you're a self-managed, talented professional with exceptional relationship skills, we want to hear from you!

KEY RESPONSIBILITIES

• Ongoing platform configuration support, integrating Google Specific API data into client configurations and the development of custom web pages to support client campaigns.
• Test, debug, diagnose & correct faults across a variety of programming languages to internal and industry testing protocols, guidelines and quality standards to ensure the platform and associated systems perform to specification;
• Working with the Senior Software developers, project managers and business teams to prioritize and undertake day to day support, maintenance and configuration tasks.

SKILLS & EXPERIENCES TO BE SUCCESSFUL IN THE ROLE

• Ability to work alongside people of different backgrounds, cultures, languages and timezones
• Ability to create JavaScript, requests, and any mobile centric framework a bonus
• Understanding and experience of Responsive CSS and it’s frameworks, and their associated quirks
• Highly process driven, able to follow and develop operational process
• Demonstrated SQL skills
• Degree in computer science or similar discipline
• Understanding of API's
• Passion for problem solving, self motivated - proactive, if a problem needs fixing, you're on it!
• Experience and comfort working in an agile environment
• Good communication skills
• Basic understanding of networking across all things web such as domains, DNS,
• Proficient with the structure and process of administering complex CMS’
• Proficient with HTML templating engines
• Experience with Javascript and MySQL
• 2+ years of experience working with database and websites
• Experience working in an Agile/Waterfall (Agifall) based environment
• Excellent debugging skills
• Experience as a content administrator managing complex CMS'
• Experience with Google+ Facebook ads suite and analytics +
• Experience with Git/Bitbucket and nested branching
• Have worked with different languages, time zones, currencies, number and date formats, and understand the challenges that each provides.
• Familiarity with task management - Trello, Jira

We can't wait to hear from you and learn more about your skills, experiences, and passion for our mission. By joining our team, you will have the opportunity to work with global brands, collaborate with talented professionals, and make a significant impact in the adtech industry.

Don't miss out on this exciting opportunity, apply today through the link at the top of the job ad.

We'll be in touch soon to arrange a meeting and discuss your application further. Let's work together to revolutionize how brands and their retail network advertise!