Customer Operations Specialist Jobs

VitalSource®, is hiring an Customer Operations Specialist to contribute to our Customer Operations team located remotely.

This organizational role will report to our Director of Operations, and will have responsibilities across a dynamic system designed to support and troubleshoot inventory issues, source and setup new products across a spectrum of formats and methods, place orders for said inventory and assist the team as needed. As an ambitious but lean business, candidates must be able to serve a number of support roles focused on improving client and customer experience ordering materials; however primary responsibilities will include ordering, troubleshooting inventory issues, product setup, and working to add efficiencies to our systems over time.

VitalSource is a mission-driven company delivering affordable, impactful learning to anyone, anywhere.

Required Qualifications:

• BA or Associate's degree in a relevant field
• 1+ years' experience in ecommerce: logistics, operations, or inventory control or related field

Key Responsibilities:

• Willing and able to work longer hours if necessary, during the company's peak periods of January, August, and September
• Excellent Excel skills
• Extremely meticulous and data-oriented in your approach to your work
• Persevere under pressure, deliver open and honest communication, and are a compassionate human being
• Strong research skills to find the root cause of issues and to source materials for our clients
• Able to operate independently and make decisions based on an array of data sources and conditions.
• Work well in a collaborative setting, providing support to other team members when needed
• Should have analytic skills and the ability to use technology to solve problems
• Willing to engage with existing processes in a constructive way to advance the business toolsets

What We Offer:

• Wellness: lots of opportunities for fitness challenges and rewards
• We support our families: 12 weeks of paid parental leave
• Retirement: 401K match up to 5%
• Flexibility: flexible work schedules and remote capabilities (by team) - feel free to skip the commute and hit your deadlines from home
• Continued education: Use our tuition reimbursement program
• The Importance of Balance: start at 4 weeks’ vacation, 12 sick days, 10 company holidays, and 3 personal days
• Casual Dress: be as comfortable at work as you are in your own living room
• More in your pocket: Competitive base salary and a strong variable component
• We take care of all aspects of our people: Generous, well-rounded benefits such as Medical, Vision, Dental, Life, Disability, Critical Illness, Accident, FSA, HSA, ID Protection, Pet and Legal Insurance
• Culture: Collaborative, Inclusive, and Mission-driven

Salary Range: $50,000 to $55,000

Who We Are:

VitalSource is the leading education technology solutions provider committed to helping partners create, deliver, and distribute affordable, accessible, and impactful learning experiences worldwide. As a recognized innovator in the digital course materials market, VitalSource is best known for partnering with more than 1,000 publishers and resellers to deliver extraordinary learning experiences to millions of active users globally—and today we’re also powering new, cutting-edge technologies designed to optimize teaching and learning for maximum results. Learn more at https://vitalsource.com and follow us on Twitter, LinkedIn, and Instagram.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, work related mental or physical disability, veteran status, sexual orientation, gender identity, or genetic information.

• We participate in EVerify.
• EEO/AA Employer/Vet/Disabled
• EEO Poster in Spanish
• EEO Poster in English