Customer Experience Operations Specialist Jobs

Creates a positive experience for the Customer by consistently providing superior service and exceeding expectations

Generate reports and regular review of account status and other duties as assigned by the Customer Service Manager.

Experience: 1-3 years of experience in the service industry, preferably with a Consumer-Packaged Goods company

Education: Undergraduate degree in Business or a related field

Detail oriented with strong organizational skills and ability to prioritize in a fast-paced environment

Service driven and self-starter that can effectively manage time with little to no supervision

Change Management skills: Pirate Ship is a rapidly growing company where change is common.

Bottle Your Messages: Generate regular and ad-hoc reports - presenting regular reports to management, highlighting insights and progress towards CX goals.

Advanced knowledge of MS Excel, including experience with data manipulations - Lookups, PivotTables, External Data Connections.

Familiarity with CRM systems, customer data management practices, and workforce management software.

Experience and intimate knowledge of the United States Postal Service (USPS) and/or UPS.

We pay incredibly well and offer world-class health benefits so you can focus on being a balanced pirate!

Demonstrated time management skills are required for this position to meet the turnaround and fulfillment times needed for success.

Outbound contact to customers via phone and email to assist them with account management.

Be the voice of the customer by identifying trends and contribute to improving the customer experience.

At least 2 years of technical or customer service experience.

Charging network or automotive industry or experience is a plus.

Outstanding service orientation and strong interpersonal skills that create positive relationships with colleagues and customers.

Work with the Customer Experience team to help elevate the Spanx brand and build engagement with our customers

Analyze qualitative and quantitative data and identify opportunities. Provide actionable recommendations to improve the customer experience

Dive into the details of customer experience reports and data to mine out significant opportunities.

Interact with other departments across Spanx to gain additional product and/or technical knowledge as necessary 

Bachelor’s degree in related function or comparable professional experience

3+ years of experience in a customer-focused role preferably in social media, customer experience, eCommerce, fashion/retail, customer/market research 

At least 2 years of experience in customer service and/or order management. Preferably in the medical device industry but not required.

Inbound call management, including one call resolution for the customer.

Manage a 40% outbound call ratio to provide proactive updates around order updates, return requests or product assistance requests.

Must be a team-player, possess outstanding customer service skills and be self-motivated.

Excellent oral and written communication skills will be required as this position will involve direct communications with Joerns customers.

The ability to multi-task and manage changing priorities throughout the day will be required.

Builds, Maintains, and Executes Customer Experience scorecards and KPI management

Supervises a team to provide customer success, analytics, process mapping, and business requirements testing and execution for the Customer Experience department

Education required: Bachelor’s degree in business, technology, finance, or related field

10+ years’ work experience including supervisory/manager experience with one or more direct reports

Experience leading remote and/or global teams

Continuous improvement of both customer experience and service efficiency

Intermediate computer skills and demonstrated ability to utilize MS Office program and Salesforce.com or similar client relationship management applications.

Education - 4-year college degree or equivalent combination of education and experience

Experience: Minimum 4-7 years related experience required. Unit experience or technical qualification is desirable.

Perform review/editing activities to ensure compliance with financial control requirements, state regulations, and process directives.

Someone with strong experience in Salesforce, detail oriented, critical thinker, and excellent customer service

Responsible for the review/modification of regulatory financial process documents.

Qualifications, Skills, Knowledge & Experience:

Bachelor's degree in business administration, operations management, or a related field preferred

3PL (Warehouse) and Inventory Management:

3+ years of experience in Customer Operations/Accounts (food/beverage industry preferred)

Experience with Walmart Retail Link a plus

Experience in or willingness to learn QuickBooks with EDI integration

1+ years' experience in ecommerce: logistics, operations, or inventory control or related field

Should have analytic skills and the ability to use technology to solve problems

Strong research skills to find the root cause of issues and to source materials for our clients

Continued education: Use our tuition reimbursement program

BA or Associate's degree in a relevant field

Able to operate independently and make decisions based on an array of data sources and conditions.

Experience in ERP systems and/or data base management systems.

Experience working with customers to provide solutions.

Proven ability in providing a best-in-class customer experience

Experience reading, interpreting, and understanding contracts and purchase Order information

Experience working with third party repair centers is desirable.

Proficient in MS Office applications (Excel, Word, PowerPoint).

Experience in customer support, product management, and copywriting.

Champion customer needs and insights to shape product requirements and feature prioritization.

Identify opportunities to enhance the user experience and collaborate with UX/UI designers and engineers for implementation.

Strong customer-centric mindset with exceptional communication and problem-solving skills.

Detail-oriented with a strong sense of ownership and a passion for delivering exceptional customer experiences.

Act as a liaison between customers and the product development team, effectively communicating customer concerns, bugs, and feature requests.

Educating participants about the exchange and developing our education hub, first-round experiences, and other instructional services

Managing Kalshi's relationship with its members and providing them with a robust and reliable line of communication

Helping participants through issues they're facing and providing them with the support they need as they get onboarded onto the exchange

Owning our company Discord, Reddit, and other community channels

Ensuring timely determination and settlement of our markets on a daily basis

Executing the backend operations to launch new markets

7-10 years of experience in Sales or Customer Success operations, revenue management, or a related field

Build and manage Customer Success operations processes, such as territory planning, forecasting, and pipeline management

Define revenue processes in Gainsight, including workflows for lead management, opportunity management, sales handoff, and revenue recognition.

Experience in the field of education, school / district leadership, educational publishing / technology

Bachelor’s Degree in business administration, finance, or related field

Experience with leading and training team members on new processes

7-10 years of experience in Sales or Customer Success operations, revenue management, or a related field

Build and manage Customer Success operations processes, such as territory planning, forecasting, and pipeline management

Define revenue processes in Gainsight, including workflows for lead management, opportunity management, sales handoff, and revenue recognition.

Experience in the field of education, school / district leadership, educational publishing / technology

Bachelor’s Degree in business administration, finance, or related field

Experience with leading and training team members on new processes

A DAY IN THE LIFE OF AN OPERATIONS & CUSTOMER EXPERIENCE MANAGER

Logistics & Supply Chain Management

Document all SOPs and organize accordingly in Guru knowledge base

3+ years of experience in FMCG / operations – preferably cosmetics

Experience in working independently and documenting processes

Enjoy working remotely with flexible hours but can meet strict SLAs without any exceptions

Work closely with Customer Success Managers to monitor spend, plan for future spend needs, and manage expectations to spend budget.

Identify potential risks and work with the Customer Success Team Leads to develop strategies to manage and mitigate.

Bachelor's degree in finance, accounting, or a related field.

3-5 years of experience in a consulting or professional services firm.

Experience in the mental healthcare industry a plus.

Excellent Medical, Dental and Vision benefits

Bachelor’s Degree in relevant field or equivalent knowledge/experience

Responsible for implementing the Customer Experience technology strategy to support our contact centers and airport operations

Airport of the Future initiatives that will create a convenient, connected, and consistent experience across all airport touch points

Partners with leaders across our operation and commercial teams to lead the transformation of the customer and team member experience

10 years of progressive experience in leadership roles, overseeing large workgroups with cross-functional teams

Experience with airline workgroups preferred

Experience in customer service is a plus

Strong communication and negotiation skills

Responsible for the operational execution of assigned accounts

Work with the ASE and leadership to execute the strategy outlined for an account

Work with carrier team to ensure service, understanding & performance meets/exceed customers' KPIs

Escalate any service issues to ASE/leadership for action

Extraordinary communication skills - both written and verbal

Strong problem solving and troubleshooting skills

Technical aptitude with knowledge of Discord features, and desktop and mobile operating systems

Experience with bug tracking programs (Asana, Jira, Phabricator)

1+ years experience with QA processes and procedures

BA/BS or equivalent work experience

Detail oriented with strong organizational and time management skills.

Maintain the internal Customer Experience knowledge base and Sharepoint; document processes.

Bachelor’s degree in a related field or equivalent combination of education and experience

Strong storytelling abilities, verbal, and written communication skills.

Master’s degree in a related field or equivalent combination of education and experience

Monitor and triage inbound Cases in the Customer Experience team queue in SFDC.