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Customer Manager/Global Account Manager (Industrial)

Company

Plexus
Address , Neenah, Wi
Employment type FULL_TIME
Salary $118,400 - $213,100 a year
Expires 2023-06-08
Posted at 1 year ago
Job Description
WHO WE ARE
We’re a global team of over 25,000 engineering, manufacturing, supply chain and sustaining service experts who partner with customers to bring their products to life through inspired innovation and world-class customer service.
From surgical devices and health monitors to warehouse robotics and space products, we partner with our customers to help create the products that build a better world.
Whether you’re looking to start, make a change or advance your career, find your path at Plexus Corp. and make an impact.
WHY WE LOVE IT
Engaging and challenging projects that fulfill and develop you. People that inspire and empower you to realize your full potential. Leadership and development programs to support your career goals.

We believe that our people create our best Plexus. At Plexus, we value the ideas generated by our collective uniqueness and recognize that the diverse backgrounds, life experiences and perspectives of our team members enable us to create the innovative products that build a better world. Because of this, we encourage people of all backgrounds to apply to our positions, and will look at candidates holistically, balancing work, education and additional experiences.
HOW YOU WILL DO IT
Creates, manages, and executes the account strategy for a set of assigned customer(s). In this role, the Customer Manager will represent the voice of the customer to the customer team and the voice of Plexus to the external customer.
Key Job Accountabilities:
  • Create a working account plan which includes strategies/tactics to increase profitable revenue, account penetration and engagement points (including manufacturing, engineering and aftermarket services). Develop innovative and creative solutions that will help further differentiate the Plexus service offering with our customers. Successfully execute plans while engaging the broader Plexus organization, as appropriate, while continually improving customer satisfaction and "stickiness."
  • Build and develop multi-level relationships, including executive level, with customers and internally. Be fully conversant and intimate with the customer business model, competition, market and needs. Partner with other key Plexus functions (e.g. manufacturing and engineering) in furthering the customer relationship.
  • Increase Plexus’ revenue and profitability. Establish clearly defined financial objectives for customers. Partner with manufacturing and engineering to proactively manage the customer P&L to ensure we meet/exceed the objectives.
  • Learn and develop mastery of Plexus's sales enablement methodology.
  • Ensure Plexus meets or exceeds the expectations of customers. Advocate for customer needs within Plexus and represent Plexus’ needs and interests to the customer. Translate the needs and interests into action that meets or exceeds customer satisfaction goals and creates mutual benefit for Plexus. Lead a cross-functional Plexus team that includes engineering, manufacturing, supply chain, costing, financial and legal experts to ensure we continue meeting or exceeding customer expectations and needs.
Additional Key Competencies:
  • Drives results
  • Communicates effectively
  • Balances stakeholders
  • Customer focus
  • Financial acumen
  • Business insight
  • Instills trust
  • Collaborates
  • Manages ambiguity
  • Being resilient
Additional Accountabilities:
  • Request for Quotes: Lead Plexus's response to Requests for Quotations (RFQ's) from customers by entering the appropriate information into Plexus's quote tracking tool, participating in meetings, and ensuring Plexus' and the customer's actions are closed as expected. Lead and communicate quotation strategy and ensure that all internal teams are aligned with objectives of the RFQ.
  • Inventory: Closely monitor obsolete, slow moving, and excess inventory levels and negotiate ways to reduce and/or eliminate these with the customers.
  • Project Management: Monitor ongoing Plexus led projects and intervene when appropriate to ensure that the customer and Plexus are aligned. Proactively communicate status to internal and external customers as appropriate.
  • Customer Visit Planning: Lead Plexus customer site visit planning and drive the Plexus manufacturing and engineering sites with preparing for these visits in ways consistent with internal guidelines. Ensure that meeting goals are communicated to the appropriate people prior to the meeting.
  • Additional duties as assigned.
  • Contracts: Lead negotiations with customers for pricing and/or contractual changes and ensure that both Plexus and the customer are compliant with existing manufacturing and engineering contractual agreements.
  • Frequent travel may be required to meet the needs of the business (estimated 50%).
  • Promote the Plexus brand through application of Plexus Values and Leadership Competencies.
  • Customer Visit Execution: When present during customer visits must own the agenda and ensure that the meeting is progressing in such a way as to ensure that the meeting's objectives and goals are being met. Following the meeting, must ensure that meeting notes, actions, and next steps are communicated and executed per the expectations set in the meeting.
  • Forecasting: Communicate with customers to ensure that the forecasts that are received are timely, are as accurate as possible, and are consistent with the pricing model.
Education/Experience Qualifications:
  • A minimum of a Bachelor’s degree is required; a Master’s level coursework is preferred.
  • Three (3) years of related experience is required; Five (5) or more years of related experience is preferred.
An equivalent combination of education and experience sufficient to successfully perform the key job accountabilities may be considered.
Other Qualifications:
  • Able to make sound, logical and reasonable decisions with minimal guidance.
  • Advanced written and verbal communication skills are required.
  • Basic computer skills are required.
  • Able to apply solution selling knowledge and capabilities.
  • General office equipment and materials.
  • Applies financial acumen to influence customers and constituents.
  • Basic understanding of electronics manufacturing is required.
Work Environment:
  • The work setting should consist of an office environment with suitable lighting, comfortable temperatures, and a low noise level.
This document does not represent a contract of employment and is not intended to capture every possible assignment the incumbent could be asked to perform.
Some offers of employment are contingent upon successfully passing a drug screen and upon completion of a confidentiality agreement.
Our Values and How We Lead behaviors guide our processes. Plexus does not make employment decisions based on race, color, religion, national origin, sexual orientation, gender identity, disability, or veteran status. We are proud to be an Equal Opportunity Employer (EOE) and encourage all to apply today!
Globally, our policy is to recruit people from wide and diverse backgrounds. However, our company does not typically undertake sponsorship, including for H-1B, TN, and other nonimmigrant visas. Additionally, certain positions require access to controlled goods and technologies subject to the International Traffic in Arms Regulations (ITAR) or Export Administration Regulations (EAR). Applicants for these positions may need to be “U.S. persons.” “U.S. persons” are generally defined as U.S. citizens, nationals, lawful permanent residents (or, green card holders), individuals granted asylum, and individuals admitted as refugees.
In California, Colorado, Connecticut, Nevada, New York City and Washington the annual compensation range for this position is stated below. The salary offered within this range will be based upon the geographic location, work experience, education, licensure requirements and/or skill level. Benefits offered for this position include health care; retirement benefits; paid days off, including sick time, and vacation time; parental leave; volunteer time, basic life insurance; Flexible Spending Accounts or Health Savings Accounts; and may be eligible for discretionary performance-based bonuses. Salary Range:$118,400.00 - $213,100.00