Cto Customer Experience North America Jobs

Team Leadership: Lead a high-performing digital experience team, providing guidance, mentorship, and professional development opportunities to team members.

Demonstrated success in growing and driving successful eCommerce business with full P&L responsibilities.

In-depth knowledge of eCommerce day to day operations, performance marketing principles, UX/UI design, web analytics, and technology integration.

Excellent analytical and problem-solving skills with the ability to make data-driven decisions that will drive top-line growth and business results.

Strategic mindset with the ability to think creatively and innovatively to deliver exceptional digital experiences.

Vice President of Digital Experience & Ecommerce

12+ years of IT experience, including 5+ years of management

Experienced leading engineering, project management, security, and digital transformation

Experienced in financial services and/or equipment/vehicle financing

Bonus points for experience with Salesforce CRM

Manage a team of around 10 with 3 direct reports

Strong benefits and first class facilities

5 years of experience in Customer Success in Martech

Excellent leadership and communication skills

Bachelor's degree in Business, Marketing or a related field

Ability to work cross-functionally with various teams

Visit our global offices via Interoffice Trip Program

Bi-Annual Global Team Building Trip

Manage technical and strategic partnerships. Build, grow and manage relationships.

Has sales or pre-sales experience and is able to build relationships, represent our company and convert leads.

Exceptional communication and personal skills, needed to work with all departments: sales, marketing, CS, R&D and product. G

A thought leader and an educational person

Represent our solution in executive-level (CISO) sessions, events and conferences. Clearly demonstrate the ROI and business values and win leads.

Join the sales teams in pre-sale activities for key deals. Identify value opportunities and implement solutions.

Strong software-oriented background/acumen, preferably with specific SaaS experience

Experience hiring and building world-class technology teams

Experience with building and launching high quality products from ideation to iteration

BS in CS or other related field

Business Idea: provide a thoroughly researched business idea and business model with a high likelihood of success, assuming effective execution.

Financing: guarantee $1M of seed capital on Day 1

3. More than 3-year work experience in Project Mgt., Education, Consulting, After Sales, or industrial/automotive (optional)

1. Request Mgt. of regional customer

2. Service agreement negotiation with regional customer

4. Public relationship maintenance of regional customers and OSAs

5. Regional admin related affairs handling

6. Lead the “99” incident handling including concept planning

10-15 year experience leading Software Engineering teams in a Financial Technology or Financial Services Industry

Experience working with Product Development and Data Engineering teams to collaborate and deliver

Must be local to Austin, TX or willing to relocate*

Client centric role leading .Net Software Engineering team to product delivery.

Work closely with Product Development to solve problems and deliver solutions

Build out a well rounded T shaped Software Engineering team

EDI knowledge and experience required

Minimum 3 years experience in a similar role

Advanced Excel and Analytical skills are required

Exceptional organizational skills, high attention to detail and reliable work ethic

Efficient communication and reporting skills

Primary contact for several accounts including Wholesale (Department Stores and Specialty Boutiques), Corporate Retail and Ecommerce.

Collaborate with brand management and brand experience to satisfy branding & positioning strategy.

Manage the relationship with dealers and third party service providers (upfitters, infrastructure etc).

Set-up all customer experience aspects, providing the highest quality of customer service with the KPIs of increasing sales with existing customers.

Vast experience in working with dealers’ network preferably in the truck and EV space.

Eight (8) + years within the Automotive industry, coupled with proven relevant experience.

Deep understanding and knowledge of the Electric Vehicle ecosystem

Leadership skills working with investors

Strong java back-end coding experience for 3 to 5 years

Development and design experience in Spring Boot and Micro-services architecture.

Knowledge in Git, Bit Bucket

Good hands on experience with cloud design patterns and their implementation.

Excellent communication and writing skills.

You have experience training your team to be the best when it comes to account planning/management, stakeholder management and escalation management.

You have experience creating positive partnerships with cross-functional teams, such as product management, sales, professional services, support and marketing.

Manage and report on metrics & performance for the company and executive team

You have experience creating highly-scalable and repeatable frameworks for customer interactions and engagement.

You have exceptional client engagement skills and are able to establish strong relationships with senior executives across complex organizations.

90%+ renewal rates across our enterprise customer segments

Requires solid organizational, administrative, leadership and time management skills

Proven experience in overcoming unexpected difficulties and using logical problem solving skills

PRIMARY DUTIES, RESPONSIBILITIES AND REQUIREMENTS

Perform other related duties and assignments as required and assigned by supervisor or manager

90 days call centeragent experience

Starting as remote role, but must be willing to accommodate a return to site plan for a North Lauderdale, FL

Develop and manage the company's financial plan, forecasting, and reporting.

Demonstrated experience with successful scaling of an emerging software product.

Excellent communication, interpersonal, and leadership skills.

Experience managing and developing high-performing sales and software development teams.

Strong financial acumen and experience managing budgets, forecasting, and financial reporting.

Ensure the company's technical infrastructure aligns with business objectives and supports revenue growth.