Customer Experience Operations Trainer Jobs

Provide constructive feedback to employees and management based on training sessions and floor observations.

Own projects, processes and curriculum pertaining to training, and is passionate about employee improvement and the customer experience.

Work closely with site managers, supervisors, and other department trainers to ensure consistent training across the board.

Collaborate with the product and operations teams to ensure accurate and up-to-date product knowledge.

Additional responsibilities as assigned or requested.

Experience collaborating across various organizations to meet business needs.

Experience with remote or online education

Inform CX managers of trainee progress and gaps in knowledge.

Work closely with management to determine training, growth, and quality initiatives based on audit findings.

Experience creating presentations and facilitating educational experiences

Customer Experience (CX) Education Specialist,

Engaging presentation skills and the ability to keep a room upbeat and lively even when the topics might not be.

Change Management skills: Pirate Ship is a rapidly growing company where change is common.

Bottle Your Messages: Generate regular and ad-hoc reports - presenting regular reports to management, highlighting insights and progress towards CX goals.

Advanced knowledge of MS Excel, including experience with data manipulations - Lookups, PivotTables, External Data Connections.

Familiarity with CRM systems, customer data management practices, and workforce management software.

Experience and intimate knowledge of the United States Postal Service (USPS) and/or UPS.

We pay incredibly well and offer world-class health benefits so you can focus on being a balanced pirate!

Work with the Customer Experience team to help elevate the Spanx brand and build engagement with our customers

Analyze qualitative and quantitative data and identify opportunities. Provide actionable recommendations to improve the customer experience

Dive into the details of customer experience reports and data to mine out significant opportunities.

Interact with other departments across Spanx to gain additional product and/or technical knowledge as necessary 

Bachelor’s degree in related function or comparable professional experience

3+ years of experience in a customer-focused role preferably in social media, customer experience, eCommerce, fashion/retail, customer/market research 

Excellent organization, time management and project management skills.

Educate users on the self-service portal and their ability to run reports, queries and manage users.

2+ years of experience in a client facing position, where you were in a client services/experience role.

Flexibility to interact with all levels within an organization, from Sr. Managers to line level employees.

For specific clients, provide on-site survey of device locations for layout documentation.

Ability to build partnerships and foster collaborative relationships across internal departments.

Collaborate with Customer Experience leadership to define course requirements and learning objectives

Evaluate, analyze, and report on learner experience and knowledge retention

Create instructional, engaging content to enhance trainee/participant’s learning and knowledge retention of various topics

Conduct educational and training sessions, focusing on educational content and quality improvement initiatives

2+ years of virtual Customer Service experience preferred

Strong written and verbal communication, as well as interpersonal skills

Demonstrated knowledge of building a training framework to impact operations/KPIs/ROI

Demonstrated knowledge of key learning design concepts such as outcomes-based curriculum development, and competency-based programs

Experience with course development using e-learning authoring tools, such as Camtasia, Articulate Storyline, and other multimedia programs

Excellent written and verbal communication skills

Proficiency in training facilitation and presentation (in person and virtual)

Proficiency in data analysis and utilizing statistics to prove business impact

Collaborate with ET to optimize Salesforce architectural improvements to better support CX activities like customer management, renewals, and customer health

Familiar with deploying Account Management tools like Gainsight

Experience building health and adoption scoring - aggregating data, mapping between systems, and scoring optimization

Experience building Salesforce-integrated technology solutions, reports, and dashboards and adjusting permissions, validation rules, and workflow rules

Able to translate business problems into technical requirements for technical audiences and business impact conversations for non-technical audiences

Mental health, wellness & fitness benefits

Skills, Experience, Education, & Training:

Support positive relationships between external training center personnel and ISI management

Minimum Education And Training Requirements

Conduct da Vinci® Surgical System training programs for surgical teams at designated training centers and remote centers

Train the sales force to conduct in-services and system technology skills development activities with customers on new and established products

Manage training center logistics, inventory and training calendars

Builds, Maintains, and Executes Customer Experience scorecards and KPI management

Supervises a team to provide customer success, analytics, process mapping, and business requirements testing and execution for the Customer Experience department

Education required: Bachelor’s degree in business, technology, finance, or related field

10+ years’ work experience including supervisory/manager experience with one or more direct reports

Experience leading remote and/or global teams

Continuous improvement of both customer experience and service efficiency

Maintain learner development history within the learning management system (LMS).

Build and maintain effective relationships with business area members as well as management.

Strong preference for prior Transamerica experience and/or knowledge of Transamerica Operations

Bachelor’s degree in a business-related field or equivalent work experience.

Strong verbal and written communication skills.

Knowledge of learning and development functions within the company.

Manage a team of Customer Experience Operations professionals, providing guidance, support, and coaching to ensure optimal performance and professional growth

Effectively project manage complex, cross-functional key initiatives, and communicate clearly through effective strategic presentations and organized tracking systems

Strong problem-solving skills, with a proven ability to analyze complex issues and provide compelling solutions

Excellent communication and collaboration skills

Ability to to work remotely

Collaborate with cross-functional teams, including Product and Systems, to identify and address operational challenges and optimize processes

Exceptional project management and organizational skills with good attention to detail

Proficiency with content management platforms (such as ModX)

Manage the planning, writing, editing, and publishing of all digital content.

Manage, measure, analyze and report on web performance, including SEO.

Manage social media channels – particularly Facebook, Twitter, and YouTube

3-5 years digital marketing experience with a strong focus on search engine and social media marketing

You will be joining the Field Services team and report to the Manager of Technical Documentation and Education.

Continue to grow your knowledge and understanding of Evolv’s products

Establish relationships with cross-functional teams to begin to gather knowledge and updates from them on a regular cadence

Develop customer service soft skills to support emotional competence, interpersonal and communications skills

Track course competitions and administration of Evolv Academy for certification purposes

Develop (improve) a certification program for partners

Experience in customer support, product management, and copywriting.

Champion customer needs and insights to shape product requirements and feature prioritization.

Identify opportunities to enhance the user experience and collaborate with UX/UI designers and engineers for implementation.

Strong customer-centric mindset with exceptional communication and problem-solving skills.

Detail-oriented with a strong sense of ownership and a passion for delivering exceptional customer experiences.

Act as a liaison between customers and the product development team, effectively communicating customer concerns, bugs, and feature requests.

Educating participants about the exchange and developing our education hub, first-round experiences, and other instructional services

Managing Kalshi's relationship with its members and providing them with a robust and reliable line of communication

Helping participants through issues they're facing and providing them with the support they need as they get onboarded onto the exchange

Owning our company Discord, Reddit, and other community channels

Ensuring timely determination and settlement of our markets on a daily basis

Executing the backend operations to launch new markets

Skills, Experience, Education, & Training:

Support positive relationships between external training center personnel and ISI management

Conduct da Vinci® Surgical System training programs for surgical teams at designated training centers and remote centers

Train the sales force to conduct in-services and system technology skills development activities with customers on new and established products

Manage training center logistics, inventory and training calendars

Clinical and/or operating room experience preferred

7-10 years of experience in Sales or Customer Success operations, revenue management, or a related field

Build and manage Customer Success operations processes, such as territory planning, forecasting, and pipeline management

Define revenue processes in Gainsight, including workflows for lead management, opportunity management, sales handoff, and revenue recognition.

Experience in the field of education, school / district leadership, educational publishing / technology

Bachelor’s Degree in business administration, finance, or related field

Experience with leading and training team members on new processes

7-10 years of experience in Sales or Customer Success operations, revenue management, or a related field

Build and manage Customer Success operations processes, such as territory planning, forecasting, and pipeline management

Define revenue processes in Gainsight, including workflows for lead management, opportunity management, sales handoff, and revenue recognition.

Experience in the field of education, school / district leadership, educational publishing / technology

Bachelor’s Degree in business administration, finance, or related field

Experience with leading and training team members on new processes

A DAY IN THE LIFE OF AN OPERATIONS & CUSTOMER EXPERIENCE MANAGER

Logistics & Supply Chain Management

Document all SOPs and organize accordingly in Guru knowledge base

3+ years of experience in FMCG / operations – preferably cosmetics

Experience in working independently and documenting processes

Enjoy working remotely with flexible hours but can meet strict SLAs without any exceptions