Customer Experience Intern - Governance And Design

HP’s vision and promise is to engineer experiences that amaze our customers. With the heart, creativity, and energy of a startup, and the brain, muscles, and determination of a Fortune 100 corporation, we continue to deliver ground-breaking new technologies to build on our 76-year legacy of innovation.

HP’s recently formed Customer Experience Office is focused on creating the very best possible experience for HP’s global customer base. As part of our digital transformation, HP is investing in a portfolio of experiences that help customers of all sizes to be as productive as possible as they complete tasks throughout all phases of their journey with HP. HP’s vision for customer experience is to make HP the easiest and most trusted company for the digital world. Our strategy to deliver on this vision is to create a portfolio of digital experiences that make it easy for customer of all types to use technology to get things done. This work depends on an empathetic approach to understand the needs of our customers and then to create a set of solutions that goes directly to responding to those needs.

A Customer Experience Intern will be part of the Governance & Design team and will work with product and business groups across the company to drive consistency in our customer's experience. In this role, you will be a contributing member of the team working across HP to build a center of excellence around governance and design by focusing on critical experiences while developing & sourcing best practices across the organization.

Responsibilities:

In this role, the customer experience intern is responsible for supporting consistency and standards in experience design. Some examples of these projects and programs may include but are not limited to:

Work with the broader team to identify areas where governance of design standards & requirements would drive a better end customer experience.

Document requirements by working with functional & subject matter experts, then advocate for design standards by presenting cross-functionally.

Support teams and organizations in the development of strategies to execute on requirements.

Education and Experience Preferred:

Currently pursuing a Masters in Business Administration. Coursework or focus on design or product design, policy, or process management.

Knowledge and Skills Preferred:

Problem Solving: Approaches problems in a rational manner using sound strategies that ensures comprehensive understanding and effective resolution

Systems Thinking: Uses an end to end view to reimagine traditional business processes and drive standard requirements across unconnected or fragmented experiences

UX/UI Design: understanding of design principles & fundamentals

Strong Communications Skills: This includes written (prose), PowerPoint and live presentation skills.