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User Experience (Ux) Research Intern

Company

Teacher Retirement System of Texas
Address , Austin, 78701, Tx
Employment type FULL_TIME
Salary $17 - $19 an hour
Expires 2023-06-10
Posted at 1 year ago
Job Description

WHO WE ARE:
Service, Respect, and Connection are core to the individual and collective TRS experience. We know that great service rests on a foundation of relationships that connect us all to an empowering and rewarding career. At TRS, we’re inspired by our diverse community who bring authenticity and commitment to our mission to improve the retirement security of public education employees and retirees throughout Texas.
As a group of achievers, we tap collaboration and innovation to raise the bar in performance, administering and counseling pensions and healthcare benefits to ensure certainty for the future of our members. We invite you to join us, where both personal and career growth are respected and where you can make a difference in our members’ lives every day.


Note: This position is a temporary, limited term assignment.
The User Experience (UX) Research Intern performs entry-level project work related to their field of study and agency communications. Work involves supporting agency operations with a primary focus on gaining practical work experience and business skills for personal development or to satisfy educational requirements. The incumbent will proactively work with the Communications team, Intern Cohort, and agency employees.
This position will start June 5th and will end August 11th 2023.
Salary will be dependent upon education level:
Undergraduate (Junior or Senior) - $17.00/hour
Graduate Student - $19.00/hour


WHAT YOU WILL DO:

User Experience Research
  • Identifies best practices for quantitative and qualitative user experience research methods.
  • Assists in defining a comprehensive user experience research plan for the agency website.
  • Designs studies to address agency communication goals and objectives.
  • Facilitates at least one user experience research study.
  • Assists in user journey mapping.
General Support
  • May assist in researching, compiling, and analyzing data; entering data into spreadsheets, databases, and other automated applications; and preparing complex queries and reports.
  • May assist in reviewing and analyzing agency policies, procedures, and forms and recommending changes to improve efficiency and effectiveness.
  • Assists in completing special projects.
  • May review forms, correspondence, reports, and other documents for completeness and acceptability.

Performs related work as assigned.

WHAT YOU WILL BRING:
Required Education
  • Currently enrolled in and actively attending an accredited college or university as an undergraduate student with a declared major in Information Studies/Science, Statistics, Journalism, Communications, Graphic Design, Psychology, Computer Science, or related program and within 12 months of graduation; OR
  • Currently enrolled in and actively attending an accredited college or university as a graduate student (Master or Doctoral) in a(n) Information Studies/Science, Statistics, Journalism, Communications, Graphic Design, Psychology, Computer Science, or related program.
  • Applicant will be required to submit a copy of official college transcripts.
Required Experience
  • Experience with User Experience (UX) research methods and best practices.
Required Registration, Certification, or Licensure
  • None.
Preferred Qualifications
  • Portfolio demonstrating UX research project experience.
  • Experience using Microsoft Office software.
  • Currently enrolled in and actively attending an accredited college or university as a graduate student (Master or Doctoral) in a(n) Information Studies/Science Journalism, Communications, Graphic Design, Statistics, Psychology, Computer Science, or related program.
  • Letter(s) of recommendation from program professor(s) are strongly encouraged.

Knowledge, Skills, and Abilities
Knowledge of:
  • Concepts and practices of proofing, editing, and preparing informational materials.
  • User Experience research methods and best practices.
  • User Experience design.
  • Tools used for web and mobile product research.
  • General office practices and procedures.
Skill in:
  • Providing quality customer service.
  • Verbal and written communication of complex information that is accurate, timely, and based on sound judgment.
  • Reviewing documentation; properly applying complex laws, regulations, rules, and policies; and making decisions based on sound judgment.
  • Organizing and prioritizing work to manage a high-volume workload in a fast-paced environment, and completing work accurately while meeting deadlines.
  • Conducting data searches and evaluations of large amounts of information, performing complex analysis of the data, and preparing concise and accurate reports and written/oral recommendations.
  • Using a personal computer in a Windows and Microsoft Office (Word, Excel) environment, and accurately performing data entry.
Ability to:
  • Work effectively in a professional team environment.
  • Establish and maintain harmonious working relationships with co-workers, agency staff, and other external contacts.

Military Occupational Specialty (MOS) Codes:
Veterans, Reservists or Guardsmen with experience in the Military Occupational Specialty ( http://www.hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MOSC_AdministrativeSupport.pdf ) along with the minimum qualifications listed above may meet the minimum requirements and are highly encouraged to apply. Please contact Talent Acquisition at [email protected] with questions or for additional information.
To view all job vacancies, visit www.trs.texas.gov/careers or www.trs.csod.com/careersite.
For more information, visit www.trs.texas.gov.