Customer Experience Chat Specialist Jobs

Must be experienced at navigating website pages and quickly identifying information

Must have social media experience

Must have effective written and oral communication skills

Experience as a Sales and/or Customer Service Associate is a plus

You are comfortable working remotely

Responding to prospects in chat software, social media accounts, and email if needed

Support our brand partners with seamless order processing and catalog management

Make it your mission to foster exceptional customer experiences across the marketplace

Stay on top of internal policies and Faire product offerings in a rapidly changing environment

Bachelor’s degree or equivalent years of experience

1-3 years of Customer Service, Sales, or related experience

Support brand and retailers via chat support. The hours for this role are 9am - 6pm PST Monday-Friday.

As a Customer Experience Manager your responsibilities are:

Defining reporting requirements and analyze them to drive self-service and customer experience scores improvement and read out to leadership

Proven track record in UX design and performance management

We offer competitive compensation and comprehensive benefits.

Identifying opportunities and proactively championing best in class customer experiences and self-service across IVR, chat and chatbot engagement channels

5+ years of experience in leading sales centers technologies in tech or telecom

Experience with data entry and order entry

Strong computer skills including experience with Google Doc and Google Sheets or similar programs

Manages inbound chats and customer communication within the outlined KPI’s

Offers customers technical support with our mobile app including on-boarding, and connectivity concerns

Will perform additional responsibilities when required

3+ years of customer service experience