Customer Data Analyst Jobs

Location: Remote (US)

Who We Are

Stuzo, with its Open Commerce® product suite and patent pending Wallet Steering® System, empowers Convenience & Fuel Retailers to gain more share of wallet and customer lifetime value than possible with any other solution provider. Stuzo’s unified Open Commerce product suite consists of: Activate for Intelligent 1:1 Loyalty, Transact for Contactless Commerce, and Experience for Cross-Channel Customer Experiences. Stuzo’s solutions are supported by a set of subscription-based program management services and are contractually backed by its 1.5X Performance Guarantee.

What You’ll Do:

As a member of the Stuzo Customer Success team, your role will involve supporting highly successful and effective customer implementations. Your efforts will enable Stuzo Customers to make the most of their program data, allowing them to iterate and optimize their in-market programs effectively. Additionally, you will play a crucial role in advising internal stakeholders and product teams by sharing product utilization insights and findings, contributing to the continuous improvement of our offerings.

Responsibilities + Activities

• Support Customer Success Team in producing case studies for internal and external use
• Understand Stuzo’s Open Commerce platform and products and work with Technical Program Manager to help customers leverage key functionality to drive business results
• Proactively analyze data to answer key questions for stakeholders or yourself, with an eye on what drives business performance, and investigate and communicate which areas need improvement in efficiency and productivity
• Support Technical Program Managers in analyzing the impact of customer engagement programs utilizing both quantitative and qualitative measures, and producing insightful analysis of program data
• Analyze program data to understand existing consumer behavior and provide strategic guidance on ways retailers can drive incremental wallet share
• Work closely with project managers to understand and maintain focus on their analytics needs, including critical metrics and KPIs, and deliver actionable insights to relevant decision-makers
• Demonstrate the desire to learn industry trends, best practices and challenges in order to contextually evaluate customer program performance
• Create and maintain rich interactive visualizations through data interpretation and analysis, with reporting components from multiple data sources
• Help customers make data-driven recommendations and forecast the impact of future loyalty program initiatives

About You

• Passionate about understanding your customers’ targeted business outcomes and making them successful
• Willing to approach unfamiliar problems with an openness and determination to learn new skills and subject matter
• Passion for and proven track record for creating compelling presentations, enabling storytelling with data
• Value quality and consistency, with an emphasis on continued personal and professional growth
• Obsession with the details, with finding and squashing risk, with seeking solutions that work for your customer and Stuzo’s business, and offering proactive support

Experience & Skills You’ll Need

• Highly proficient in SQL and Excel, with aptitude for learning other analytics tools
• Technical writing experience in relevant areas, including queries, reports, and presentations
• Desire to grow into a larger role on the Stuzo team
• Ability to work across a variety of internal teams to help deliver outcomes for our Customers
• Interest in customer engagement and how digital programs help to build stronger customer relationships
• 1-3 years experience in sales, financial or marketing analysis
• Please include a cover letter with your resume that describes why you are interested in Stuzo, how your skillset makes you uniquely suited for this position, and your salary requirements.
• Bachelor’s degree or equivalent
• Experience with BI and Data Visualization applications such as Tableau
• Detail-oriented self-starter, capable of prioritizing in a fast-paced environment and pursuing solutions
• Ability to meet deadlines, and have the ability to consider both big picture strategy and minute, tactical details
• Strong writing, communication, organization and facilitation skills

Bonus Points

• Experience with customer relationship management
• Ability to explain technical concepts, risks and issues in a business-friendly manner that helps cross-functional teams understand and take action
• A degree or background in finance, statistics, mathematics or other relevant discipline

Why You’ll Love Working at Stuzo

Stuzo has a unique way of working that is grounded in what we call Team Chemistry. Team Chemistry happens when people with complementary aptitudes and skills collaborate to leverage each other’s strengths while supporting each other in the areas that are harder for one team member than they are for another. Team Chemistry empowers us to combine our strengths together in a manner where we achieve multiples more together than we could individually.

Reports to:

This position reports to the Director of Customer Insights.

We are looking to add amazing folks to our team who will bring diversity across many lines, including race, ethnicity, religion, sexual orientation, age, marital status, disability, gender identity, sex, and country of origin. And while we’re headquartered in Philadelphia, we have a “Remote First” approach to work and do not see being in the office or living in the Philadelphia area as a requirement. Several of Stuzo’s Senior Leaders (your future peers, we hope) are fully remote.