Customer Analyst Jobs

Job Specific Requirements Job Title: Customer Feedback Analyst

long-term assignment for 2+ years

Pay range: $28-30/hr. Shift: Standard Day Shift

Provide other assistance as requested by the BSA/AML Officer in the daily responsibilities of managing the Bank's BSA/AML Compliance Program.

Attend BSA training annually, and as needed, based on revisions to the BSA requirements.

Attention to regulatory requirements and compliance training applicable to position (Bank Secrecy Act, Customer Information Privacy etc.)

Strong oral and written communication skills

Verafin, JHA-SilverLake, BSA/AML Experience a STRONG plus.

Verafin, JHA-SilverLake, BSA/AML Experience a STRONG plus

Experience with customer relationship management

Experience & Skills You’ll Need

Willing to approach unfamiliar problems with an openness and determination to learn new skills and subject matter

1-3 years experience in sales, financial or marketing analysis

Experience with BI and Data Visualization applications such as Tableau

Strong writing, communication, organization and facilitation skills

Experience with customer relationship management

Experience & Skills You’ll Need

Willing to approach unfamiliar problems with an openness and determination to learn new skills and subject matter

1-3 years experience in sales, financial or marketing analysis

Experience with BI and Data Visualization applications such as Tableau

Strong writing, communication, organization and facilitation skills

Proficiency in Microsoft Office applications, including advanced expertise in Excel and experience building PowerPoint presentations

Ability to manage multiple and sometimes conflicting priorities, extended work schedules and specific time constraints

Demonstrated ability to learn new systems quickly

The ability to travel up to 10-20% of the time but may vary depending on location of residency.

HERE’S A TASTE OF WHAT YOU’LL BE DOING

Bachelor’s degree required and 1-2 years' experience working in customer service and supply chain management.

Respond to information requests from Customer Service Reps, Contracts, Credit Collections and Trade

Maintain customer product portfolios to ensure compliance with PDMA/FDA guidelines and ensure Pharmaceutical’s distributor website reflects data consistent with any restrictions.

In-depth knowledge of Microsoft Office applications.

Experience with Jira Service Desk.

Work assigned Tier-0 and Consumer Service Desk ticket queues.

Primarily work on password resets, user admin, and LPL problem tickets.

Set-up new users with proper roles as requested in the ticket.

Answer consumer tickets, which primarily focus on our Life Insurance Policy Locator software.

Experience partnering with Customers (preferably Walmart) through operational, tactical, and strategic initiatives – including strong communication and influencing skills.

Identify issues and maximize data availability to make recommendations that will benefit both our internal and external partners.

Experience in Customer Supply Chain & Logistics (CS&L).

DSD (Direct Store Delivery) experience/expertise.

Experience in fast-moving Consumer Packaged Goods (CPG) Companies.

Strong analytical and problem-solving skills, deductive reasoning/logic.

Coordinate duties and tasks by effective prioritization of responsibilities and time management.

Provide necessary and appropriate assistance in completion of paperwork supporting benefit commencement, both phone and mail.

3+ year's of insurance experience preferably with immediate or deferred annuity products.

Excellent written and oral communication skills.

Good problem solving and analytical skills

Our people are our most important asset therefore we provide a generous benefits plan and competitive pay. Benefit package includes:

Minimum of 4 years of experience in a Service Analyst / Customer Advocate or related role.

Must have experience using the ServiceNow ITSM platform.

Must have experience monitoring, analyzing, and reporting against service metrics.

Tableau skills are strongly desired.

ITIL v3 Foundations / ITIL 4 certification is desired.

Ability to effectively communicate verbally and electronically to various levels of staff with various levels of understanding of technology.