Customer Service Representative - Part Time Available

Williams-Sonoma Inc.
PART-TIME Customer Service Representative – Work from Home!
Applicants must reside in: Alabama,Arizona, Arkansas, Colorado, Connecticut, Florida, Georgia, Idaho, Kansas, Maryland, Minnesota, Mississippi, Nevada, N. Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Utah, Virginia, or Wisconsin
: Why you and why us?
Who are our Customer Service Representative? They are people who truly care about creating a seamless experience for our customers. Agents are trained in taking calls to assist customers with anything from placing orders and facilitating returns, to locating products and scheduling deliveries for all of our Williams-Sonoma brands. If you consider yourself a blend of determination with a heart of gold, THIS.IS.YOUR.OPPORTUNITY.
This position requires FULL TIME training for 4 weeks ; thereafter you will work a PART-TIME schedule.
What Benefits do you offer?

• Fun contests / rewards and recognition programs
• Pay: $15.00
• 40% Discount on most merchandise!
• Paid Training from the comfort of your home
• 401k, PTO
• Monthly performance bonuses up to $500!

Job Duties: Your day to day

• Make it personal: Take ownership
• Emphasize our effort: Because we care
• Listen Carefully: Be attentive
• Solve the problem efficiently: Quick with quality
• Inspire customer loyalty: Give them a reason to come back

Essential Functions: The nuts and bolts

• Address customer questions and concerns regarding product and delivery information
• Successfully negotiate and appease customers using a variety of methods established by Williams-Sonoma, Inc., guidelines.
• Perform other duties as assigned
• Provide product information, review alternative solutions if an item is out of stock and place orders for the customer.
• Check inventory, process returns, issue replacements and credits for damaged or defective merchandise

Qualifications: What you need to apply

• High School diploma or GED
• Experience in a performance-based or metric-driven environment
• Strong ability to communicate both verbally and written with capable data entry skills
• 1 – 2 years previous customer service experience

Important Facts: MUST HAVE THESE FOR CONSIDERATION

• Ability to complete mandatory paid training for 4 weeks - 100% attendance is required
• If applying from California, you must be located within a 30 mile radius of Shafter, CA due to county agreements.
• If applying from Texas, you must be located within a 30 mile radius of The Colony, TX due to county agreements.

Equipment you must have for training and for work:

• Desktop or laptop computer with Windows 8.1, Windows 10, or macOS 10.15 or newer.
• Mouse and keyboard
• No Chromebook, Windows 7, Windows 8 RT, or Windows 10 S
• 6 GB of RAM
• SAntivirus/Anti-malware
• Webcam (built in or external) with minimum resolution of 640 X 480
• Landline phone, iOS device (tablet or cell phone), or an Android (tablet or cell phone) for purposes of multi-factor authentication
• USB to Ethernet converter if your computer does not have an Ethernet port
• Wi-Fi is not permitted
• Monitor: 15 inches or larger with minimum resolution of 1024 X 768
• Wired USB headset (with microphone) which is compatible with our systems
• Ethernet cable hardwired into you modem/router

Computer must be hard wired to your modem, router, or gateway. Wi-Fi is not allowed due to security and bandwidth constraints.
Acquire a minimum internet upload speed of 6 mbps and 10 mbps of download speed before training as measured by the website we host: http://speedtest.wsgc.com/
Questions? WE SUGGEST YOU READ THROUGH THE SYSTEM REQUIREMENTS TO ENSURE YOUR COMPUTER, OPERATING SYSTEM, AND EQUIPMENT ARE COMPATIBLE. This will be sent after you apply.