Customer Service Specialist Part Time Jobs

Manage customer inquiries via phone, email, and chat

Collaborate with Operations, Marketing, Partnerships, and Product teams to enhance customer experiences and troubleshoot issues

2+ years of experience in customer care or a similar role

Excellent written and verbal communication skills

Strong problem-solving skills and the ability to adapt to changing circumstances

Experience with omnichannel customer support tools

Experience with Workforce Management software including scheduling, performance tracking, and reporting; plus, a willingness to learn new software applications (required).

Minimum of two years’ experience in performing workforce management functions (specifically real-time management).

Competent knowledge of multi-brand Order Management Systems and Communication Tools.

Monitor/track call outs, tardiness, and PTO. Entering real-time exceptions into workforce management tracking system (absence, tardiness, trainings, meetings, overtime, etc.).

Audit and maintain the integrity of data in workforce management tool and related databases.

Advanced level of proficiency with PC-based software programs (Excel, PowerPoint) and automated database management systems

Efficiently entering customer information and conversation notes into the order management system

Basic computer and typing skills

Previous customer service experience is preferred

Empathizing with and prioritizing customer needs

Providing customer service to our Foot Locker Retail Store Associates as they place orders for their customers

Casual dress code – Wear your sneakers to work!

Create positive experiences and build relationships to enhance customer loyalty.

1-3 years of customer service experience a plus

Knowledge of Microsoft office applications

Resolve situations for customers in a prompt, accurate, and friendly manner.

Follow up with customer concerns, issues, needs in a timely manner.

Model the HEAT method: Hear them out, Empathize, Apologize, and Take-Action.