Customer Care Associate Jobs

At Peterson Dental, our Customer Care Associates are the face of our company. They are the main point of contact for the customer. They are responsible for maintaining and growing relationships with accounts, assisting with case management and providing a clear path of communication to the lab technicians.

For this full-time position, we are seeking someone knowledgeable in all aspects of dentistry but not limited to direct clinical patient care, sterilization, front office scheduling, lab coordinating, restorative lab products, dental implants and shade taking.

Responsibilities:

Coordinating and scheduling chairside services

• Assisting case schedulers when high volumes of cases arrive
• Pre-scheduling Rush Cases
• Inbound and outbound calls regarding case details
• Assisting customers with application of PDL products, fees and turnaround times
• Dispute resolution (receiving customer complaints and resolving challenges)
• Assisting Executive Team

Qualifications

• Reliable transportation
• RDA certification but not required
• Ability to provide exceptional and personal care; solid communication and follow-through skills
• 2+ years’ experience in clinical office
• High School Diploma or better
• Detail-oriented, outgoing, self-motivated and team focused

Job Type:

Full-time

Benefits:

• PTO time (9 days) – can be used after 90 days of employment
• 401k plan with Employer Discretionary Match-eligible after 1 year and reaching 21 years of age
• Health Insurance Plan with Employer Contribution- eligible after 60 days employment