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Company | n2y LLC |
Address | Huron, OH, United States |
Employment type | FULL_TIME |
Salary | |
Category | Technology, Information and Internet |
Expires | 2023-07-15 |
Posted at | 11 months ago |
n2y is a national leader in creating and delivering educational materials and curriculum for the special education classroom. The company creates symbols, content and curriculum delivered using dynamic and interactive applications to students, teachers and parents. Its curriculum is used extensively throughout the United States, and the company has the number one licensable symbol set used to develop special education content.
- Service the client with a white glove approach at the point of sale (onboarding, implementing) and with other identified goals.
- Partner with assigned sales rep to create a seamless handoff and drive customer lifecycle and renewal.
- Collect feedback, initiate pilots or other business-identified goals with assigned clients.
- Own service relationship with assigned clients, which includes increasing adoption, ensuring retention and satisfaction.
- Monitor the health of assigned customers throughout their cycle and intervene at recognized milestones or touchpoints.
- Prepare and promote customers for advocacy of our products.
- Evaluate opportunities to increase customer satisfaction and retention.
- Work closely with the sales and training teams to share customer insights that inform additional product and service sales opportunities.
- Establish a trusted advisor relationship with each assigned client and drive continued value of n2y products.
- Contribute to the development and design of tools, processes and best practices to support the pre-sale onboarding, and implementation stages.
- Advocate customer needs/issues cross-departmentally.
- Work with clients to establish implementation plans, onboarding and other organizational goals.
- Impeccable written and verbal communication skills with exceptional critical thinking skills.
- Top-notch organization and attention to detail.
- Passionate about customer success and improving outcomes with technology.
- 2-4 years of education experience and/or advanced customer service experience.
- Proficient with word processing and spreadsheet applications and webinar hosting or virtual meeting tools.
- Experience with Salesforce preferred.
- Customer-oriented attitude.
- Understanding of SaaS products and services.
- Proven track record of managing multiple concurrent projects with varying complexity levels.
- Strong presentation skills and familiarity presenting to individuals and clients of all sizes.
- Bachelor's Degree in related discipline required.
- Great problem-solving skills and taking a consultative approach to finding the best solution.
- Must be a self- starter, and eager to learn.
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