Salesforce Project Manager Jobs

At Cisco Meraki, we know that technology can connect us, empower us, and drive us. By simplifying powerful technology we can free hardworking people to focus on their mission! As the fastest growing cloud-managed networking team in the world, our products, and technology architecture are changing the face of enterprise networking and making cloud-managed IT a reality.

Cisco Meraki’s Support group is a growing, global, and complementary team of highly knowledgeable and meticulous customer advisors. We strive to guide our customers to successful outcomes with a mix of critical thinking and the grit to execute the next best action!

About the role:

• Shepherding our efforts around user acceptance testing, per-feature/project organizational change, and user education.
• This role will focus on project management and Salesforce administration for projects that improve and sustain our Support team’s case, phone, and integration systems
• You will run reports from multiple systems and assist in some related administrative duties in support of field efforts & requests
• You will be working alongside and embedded with our Support development and program management teams, and you’ll directly feel the positive impact that your projects have on our users
• Translating partner interviews into impactful user stories in our Jira instance
• We are looking for a Salesforce Project Manager to guide and craft the strategic and operational projects that will improve the lives of our Support Team.
• A typical work week might consist of:
• Collaborate with our developers to craft well-analyzed project plans

You will:

60% Strategic Projects

• Facilitate requirements gathering sessions with business partners as we analyze and prioritize business needs
• Size, groom, and drive partner accountability around user stories, epics, and themes in our team’s Jira instance
• Plan for “Day 2” support and the related bugs/feature requests
• Employ superb written and meeting skills to quickly resolve discovered issues or perceived bottlenecks
• Divide sophisticated analysis projects into manageable parts and devise delivery plans
• Be the source of truth for project status and work to make overall progress (or lack thereof) clear
• Lead projects that serve to improve day-to-day operations and long-term strategy for Support
• Ensure successful adoption with the right amount of documentation for the current and future state of business processes
• Join forces alongside our software development team’s sprint ceremonies

20% Salesforce Administration

• Test early and often, and utilize reporting and metrics to gauge the success of deployed features
• Enable business partners to self-service their data needs through documentation and templated reports/dashboards
• Bring your sharp troubleshooting skills to bear on validation rules and integration failures
• Focus on our user’s needs by leading acceptance testing and user training
• Deploy our changes safely alongside our fellow teammates and teams in Support, Product Management, Operations, Sales, Business Systems, and Engineering
• Drive quality and cleanliness in our org by leaving fields and page layouts better than you found them
• Be the “clicks” in Salesforce’s “ clicks, not code ” mantra and know when code is the right approach

20% Professional Development

• Stay proficient in our internal Salesforce and Data Infrastructure ecosystems
• Find the intersection between your personal development interests and our business needs to identify side projects
• Grow your technical skills by completing classes from our robust learning catalog

Preferred Qualifications

• Shown examples of Salesforce administration/configuration work
• Relevant Salesforce Admin certifications are a plus
• Prior Salesforce Service Cloud Lightning-based projects are a big plus
• Expertise in project management tooling and workflows (Jira, Wrike, etc.)
• Presentation, meeting planning, and communication experience across various audiences (in-team, cross-team, executive, etc.)
• Bachelor's Degree Preferred
• 2+ years of experience delivering software solutions in Salesforce Required
• Prior project experience with Support or Service organizations is a plus
• Consistent record of successful project management efforts and related training & documentation work
• For example: workflow rules, process builder, UX updates, reporting, etc.
• Direct working experience with Agile software development lifecycles and practices

Why Cisco
Meraki:
We connect everything: people, processes, data, and things. We innovate everywhere, taking ambitious risks to craft the technologies that give us connected cities, connected cars, and handheld hospitals. And we do it in style with unusual personalities who aren't afraid to change the way the world works, lives, plays and learns. We are encouraging leaders, tech geeks, pop culture aficionados, and we even have a few purple haired rock stars! We celebrate the creativity and diversity that fuels our innovation. We are dreamers and we are doers. We Are Cisco Meraki.
At Cisco Meraki, we’re challenging the status quo with the power of diversity, inclusion, and collaboration. When we connect different perspectives, we can imagine new possibilities, encourage innovation, and release the full potential of our people. We’re building an employee experience that includes appreciation, belonging, growth, and purpose for everyone.
Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.
Cisco Covid-19 Vaccination Policy
The health and safety of Cisco's employees, customers, and partners is a top priority. Our goal is to protect and mitigate the spread of COVID-19 infection for strong business resiliency during the pandemic. Therefore, Cisco requires all new hires to be fully vaccinated against COVID-19 in the U.S., unless otherwise prohibited by applicable law, and in countries where COVID-19 vaccination is legally required. The company will consider legally required accommodations/exceptions for medical, religious, and other reasons as per the requirements of the role and in accordance with applicable law. Additional information will be provided to candidates about the requirements and accommodation process at the offer time based on region.