Data Analyst 1/Crm Operations (Remote)

Who we are...

Nordstrom isn’t just another job — it’s a career. We are a leading fashion retailer that has offered the very best of what is on-trend for men, women, and children since 1901. We believe in rewarding outstanding work, developing employees’ careers and building long-term relationships with our customers. Our CRM Tech team works in close partnership with Marketing, Technology, Product, and Analytics to lead and ensure the successful delivery of campaigns within Salesforce Marketing Cloud and other marketing related implementation engagements from a technical and operational standpoint. In addition, the team works to develop insights and data solutions that support decision making, customer targeting and technologies used throughout Nordstrom. As an integral part of our CRM Tech team, the Data Analyst is responsible for the development, execution and ongoing management of campaigns, reports and general administrative functions.

No sponsorship is available for this position.

A day in the life…

• Partner with key stakeholders on providing data analysis to inform strategies and play a role in shaping audience strategy for email, app push, and direct mail
• Perform ongoing maintenance of existing campaigns within Salesforce Marketing Cloud
• This role will be focused on campaign logic, implementation, and execution. It will be less on the actual content creation, however, knowledge of creating HTML forms and page layouts is a plus
• Demonstrate productivity through the efficient use of time, a team-first mindset, and a commitment to strong results
• Anticipate issues/risks, escalate appropriately, and play an active role in triaging and solutioning
• Provide exceptional customer service through professionalism, ownership and initiative
• Mine complex customer behavioral data and transform it into actionable information
• Support ongoing operational efficiency and automation efforts across all marketing channels (email, direct mail, app push, digital)
• Translate business requirements into technical requirements for campaign development & execution
• Communicate effectively with business partners on the status of enhancements, projects and open production support tickets
• Use data visualization techniques to communicate solutions to business stakeholders

You own this if you have...

• Experience with Sales Force Marketing Cloud preferred.
• Ability to analyze business processes, design process improvements, and train business partners on new processes
• Ability to work well in cross-functional teams and prioritize requests from multiple stakeholders
• Good verbal and written communication skills, ability to convey results to non-experts
• Strong organizational and time management skills
• 1+ year of professional experience writing SQL queries from scratch.
• Ability to work in a deadline focused, dynamic environment
• Bachelor’s Degree or two years related experience.
• 1+ year of retail analytics or marketing analytics preferred.

We’ve got you covered…

Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:

• Life Insurance and Disability
• Medical/Vision, Dental, Retirement and Paid Time Away
• Merchandise Discount and EAP Resources

A few more important points...

The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.

Nordstrom will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com.

© 2022 Nordstrom, Inc

Current Nordstrom employees: To apply, log into Workday, click the Careers button and then click Find Jobs.

Pay Range Details

The pay range(s) below are provided in compliance with state specific laws. Pay ranges may be different in other locations.

California: $66,000 - $121,000 annually, Colorado: $66,000 - $105,000 annually, Nevada: $66,000 - $105,000 annually, New York: $66,000 - $121,000 annually, Rhode Island: $66,000 - $105,000 annually, Washington: $75,500 - $121,000 annually