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Creator Support (Customer Support) Specialist — Remote
Company | vidIQ |
Address | United States |
Employment type | CONTRACTOR |
Salary | |
Category | Technology, Information and Internet |
Expires | 2023-11-02 |
Posted at | 1 year ago |
About Us
- Assist with any additional projects, as needed
- Provide personalized support and guidance to creators to help them achieve success on YouTube
- Continuously improve product knowledge of vidIQ and stay up-to-date on Youtube's new features and updates
- Translate parts of the extension and app and help center from English into a second (or third!) language
- Answer creators’ inquiries on a variety of topics via email and chat. Questions range from billing inquiries and password resets to complicated bug reports and fixes
- Educate creators about our product and its features
- Learn our product inside and out to help our creators with all of their requests
- Collaborate with cross-functional teams to resolve complex issues
- Serve as the main point of contact for our YouTube creator customers
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