Corporate Sabre Travel Agent (Day Shift) Remote

**This is a work from home position; however, candidates must live within our territory.

Work Hours: All hours are listed in EST (Eastern Standard Time)

• Monday-Friday 9:30AM-6:00PM or 10:30AM-7:00PM

Why join AAA?

AAA is a great place to work. We provide a stable working environment with challenging and exciting career opportunities. To the qualified candidate, we offer:

• A competitive starting hourly rate depending upon experience.
• Comprehensive benefit package including, but not limited to: Nearly 4 weeks of Paid Time Off during the first year, 401(k) plan with a company match up to 7%, Health, Dental, Vision, Prescription & Life Insurance, Tuition Reimbursement, and a complimentary AAA Premier Membership just to name a few of our offerings
• Eligible for bonus program

The primary functions of the Corporate Travel Agent:

• May respond to requests for domestic and international price quotations utilizing automated system(s) for international itineraries; queues to rate desk when appropriate.
• Maintain and promote professional and courteous client relations by managing a prompt and accurate response to telephone and email communications.
• Other duties as assigned
• Promote the acceptance of fares, rates, and suppliers that match the client’s travel program policies and negotiated contracts. Apply discount programs appropriately.
• Remain informed of all airline rules and regulations and current affairs. Communicate information to clients accurately and appropriately.
• Move market share for AAA preferred suppliers/vendors as applicable.
• Monitor, sort and work global distribution systems (GDS) queues daily to maintain quality control.
• May build airline reservation system profiles for use with a specific group of travelers.
• Maintain client profiles, ensuring specials requests and reward program information such as frequent flyer / driver / hotel stay are included.
• Book domestic reservations for air travel, hotel and car rentals, following up when necessary to complete the reservation. May handle group reservations.
• Achieve individual and contractual service level goals related to telephone, quality, and productivity.
• Ensure optimum customer service through effective use of phone systems and positive telephone service techniques.

Minimum Qualifications:

• High school diploma or equivalent.
• Must have Corporate Travel experience and current experience with Sabre GDS.
• 1+ year’s international experience preferred.
• 4+ year’s active Travel Consultant experience in the past 6 years.