Agent, Travel Contact Center Travel

**This is a remote position, but candidates must live within our territory**

At AAA, your success is our success. What AAA can offer you:

• A competitive starting hourly rate of $17.00 - $19.00; depending upon experience; plus, Monthly Incentive Plan based on your individual performance/sales
• The opportunity to work in an environment where you can see the impact of your contributions on a daily basis
• Tuition reimbursement
• FREE AAA membership (inclusive of product & service discounts)
• Medical, Dental, Vision and Prescription coverage
• FREE Life Insurance
• 8 Paid Holidays
• Paid training
• Computer equipment provided by AAA Club Alliance
• Paid Time Off (almost 4 weeks the first year)
• 401(k) plan with employer match up to 7%
• Paid time off to volunteer

What we need from you:

• Eighteen (18) months experience as a full service Leisure Travel Agent (required)
• High School Diploma; A graduate of an accredited travel school (preferred)
• Demonstrating a general knowledge of effective sales techniques; uncovering customer needs to relate benefits of product features; anticipating and handling objections; being able to close a sale.

The primary duties of the Agent, Travel Contact Center are to:

• Answers and accurately processes incoming telephone calls, e-mails, and web chat sessions related to AAA travel while demonstrating a pleasant and professional manner in compliance with quality guidelines.
• Serve Members/non-Members through telephone, email, and web chat channels by selling and servicing all domestic and international travel-related products. with a concentration on Diamond Elite and Preferred vendor products.
• Operates and is familiar with all ACA travel systems and applicable travel partner booking sites.
• Participates as a user in testing of new systems/procedures. Mentor other Travel Contact Center Associates.
• Complies with all ARC regulations and Club policies and procedures in the collection and handling of assets.

#LI-Remote #US