Core Operations Manager Jobs

About Us
Chief is changing the face of leadership. Our mission: build the most powerful network focused on connecting and supporting women leaders. Our members are VP and C-level executives across every industry who are leading their companies today and building a more equitable tomorrow. Chief was recently recognized as one of Fast Company's Most Innovative Companies of 2021, and you can read more about us in Forbes or watch us on the Today Show.
Launched in early 2019, Chief is a Series B stage start-up backed by General Catalyst, Inspired Capital, Primary Ventures, CapitalG, and other top-tier investors. The Chief network includes 12,000+ members from across the United States and United Kingdom. We are headquartered in New York City with additional Flagship spaces in Los Angeles, Chicago, San Francisco, and London.
We are tech-powered. Our members make meaningful connections, engage in compelling discussions, and view our unique content through our digital platform. Our Product and Technology teams are building the future of that platform, with data and insights at its heart.
About The Role
The Core Operations Manager will oversee the operations central to running Core, Chief’s flagship service. Core is a service for members to meet with a group of 8-12 peers to work through their deepest professional challenges and build a personal board of advisors.
The Core Operations Manager is responsible for managing the team that supports the delivery of Core to members and ensures a best-in-class experience nationwide.
What You’ll Do

• Constantly identifies and drives process improvements that result in a better member experience and/or increased operational efficiency. Delegates subsequent next steps as applicable.
• Owns KPI tracking and analysis. Reports data up to Core Leadership regularly; advises on next steps based on data; may sometimes present to other Core/Chief stakeholders.
• Oversees the Core group formation process, including signing off on all Core groups and partnering with the product and engineering teams on product improvements
• Manages the team that executes operational changes to the Core experience, including scheduling and rescheduling of meetings, and transitions from one group to another.
• Partners with the product team to ideate on tech-forward solutions that optimize the member experience.
• Works with Core Leadership to set quarterly goals for their functional area that ladder up to larger business initiatives and tracks team progress towards them.
• Supports Core leadership by leading various strategic projects from planning to implementation to assessment, including requirements gathering, building a timeline, managing resources, coordinating pilots, change management, gathering and reporting data patterns, and integration into day-to-day work.
• Owns and resolves support cases and escalations related to Core operations. Works cross functionally with other internal teams to arrive at solutions that are rooted in providing an excellent customer experience.
• Directly manages Core Operations Associates and/or Specialists, overseeing day-to-day responsibilities as well as long-term professional growth.

What You’ve Done And Enjoy Doing

• Excellent analytical skills; ability to work with data and pull out high-level trends
• Detail-oriented and hyper-organized, you have a system to keep track of anything and everything
• Ability to work cross functionally and manage multiple stakeholders
• Ability to be agile and pivot quickly. Comfortable managing ambiguity for yourself and others
• Previous experience managing and developing direct reports
• Excellent written and verbal communication skills

Why You'll Want To Work Here

• Opportunity to create and attend inspiring experiences and events with leaders of the industry
• Flexible vacation policy and 4.5 day work weeks
• 20 weeks of paid gender neutral parental leave
• Access to our ongoing virtual Chief member exclusive content, including workshops, thought leadership, and iconic speakers
• Competitive salary and equity
• Full medical, dental, and vision packages, 401(k)
• Wellness, Work from home and Learning Stipends available
• Opportunity to work for a startup focused on driving real change for women in business

While we’re committed to remaining compliant and adhering to mandates, for us, pay transparency is more than a consideration of what’s lawful and unlawful but rather, an opportunity to disclose what’s required, and what we think is a fair and equitable compensation framework.
At Chief, we want to hire, develop, and retain the best talent, making Chief a top destination to accelerate your career. Our compensation framework is a key part of our vision, and we continually revisit and invest in our philosophy and framework to ensure we remain competitive and relevant, on a quest to achieve our vision.
The pay transparency mandates, as well as our own policies and practices, are a means of narrowing the gender pay gap and fostering an engaged and positive working environment that builds trust, on our mission to change the face of leadership.
The base salary for this role is: $125,000.00