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Manager - Core Experience
Company | Chime |
Address | San Francisco, CA, United States |
Employment type | FULL_TIME |
Salary | |
Category | Financial Services |
Expires | 2023-07-27 |
Posted at | 10 months ago |
About The Role
- Responsible for resource allocation for your team, ensuring that company and team priorities are well communicated and that work is distributed in a way that supports success and enables team members to grow
- Be a storyteller; you will inform senior management of progress against key goals and objectives
- Drive cross-functional alignment for key organizational priorities; Partner with cross functional stakeholders in operations and product to enable team and organizational success
- Utilize member and agent data to Identify opportunities in our service experience to drive short and long term member experience improvements
- Set clear goals and objectives for your team, foster an environment of psychological safety, making an impact and having fun while you do it
- Use development conversations to identify people-related strategies for the team; actively coach team members and encourage growth opportunities
- Critical thinking - the ability to understand strategic business drivers across teams and lines of business
- A Bachelor's Degree, with 7+ years of experience in program management, operations and/or consulting.
- The ability to see the forest beyond the trees and dive into the details when necessary.
- Sharp analytical and problem solving skills, sound business judgment, with a strong bias for action, can derive satisfaction and meaning by digging deep into the data and delivering the best results.
- Experience managing and developing a high performing team of senior individual contributors.
- A track record of driving outcomes with a focus on the customer experience
- Strong interpersonal and influence skills, capable of driving outcomes with and without direct authority
- 💰 Competitive salary based on experience
- ✨ 401k match plus the usual medical, dental, vision, life, and disability benefits
- 💚 A challenging and fulfilling opportunity to join one of the most experienced teams in FinTech and help create a completely new kind of banking service
- 🏝 Generous vacation policy and company-wide Take Care of Yourself Days
- 🖥 Virtual events to connect with your fellow Chimers- think cooking classes, music festivals, mixology classes, paint nights, etc., and delicious snack boxes, too!
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