Contract Coordinator Jobs

Job Title: Contract Coordinator

Client: US Foods

Location: Tempe, AZ (100% Remote)

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Customer Operations provides contract consistency, adheres to compliance standards, and delivers exceptional customer experience with an important level of precision and accuracy. The Customer Operations Coordinator uses problem-solving and interpersonal skills to provide research, accurate pricing, maintenance of customer master database and technical pricing support for local, multi-market, and/or national customer concepts within Customer Operations.

Essential Duties and Responsibilities:

• Learn proprietary applications (i.e., PRIME (Pricing Rules Information Management Enterprise), Tandem, MDM (Master Data Management), PACE), tools, and established processes and workflows.sa,
• Collaborate with Sales, Customer, and/or Internal stakeholders to determine sell price and billback method. Calculate sell price and/or apply markup to achieve desired sell price as required. Notify stakeholders of resolution or if desired sell price cannot be achieved.
• Maintain complex digital file record of all inputs. Archive records and files, as necessary.
• Categorize shared inbox or ticketing system by work unit and priority.
• May include other duties, as assigned.
• Review and interpret vendor agreements, pricing documentation, incentive documentation, and/or contract documentation for relevant content and information. Use critical thinking and in-depth understanding of processes and best practices to make decisions and judgment calls on how to accurately load pricing based upon inputs or information provided by internal/ external stakeholders.
• Utilize Standard Operating Procedures (SOPs), reference documents, and various lists to manage workload and communication with all applicable departments to minimize pricing interruptions.
• Partner on delivering support efforts within Customer Operations established service level agreements to ensure department key performance indicators are met.
• Update systems to accurately reflect internal and/or vendor deviated pricing and other upcharges and deductions (Allowance and Charge codes) and minimize risk of USF (US Foods) margin leakage. Perform pricing date extensions, customer/contract linkages, research and maintain vendor/broker contacts, and/or vendor agreement auto-renewals, as needed.
• Set up and/or terminate contracts within systems. Ensure accurate contract hierarchy and perform customer and/or driver/passenger linkage.
• Complete audit files for internal review process. Complete any self-audits related to the audit process.
• Research, provide support, and resolve 1st tier pricing inquiries and/or audits; troubleshoot price calculations, contract linkages, and conduct in-depth analysis of pricing methodologies and procedures.
• Ensure compliance with legal documents in all aspects of pricing and adhere to company policies and procedures through the monitoring of internal controls.

Related Experience/Qualifications:

• Experience with PeopleSoft/ CASIS (Customer and Supplier Incentive System)/ PRISM/ PRIME/ MDM/ Tandem/ Discoverer/ ISR (Invoice Storage Retrieval) preferred.
• Experience creating and/or utilizing macros is preferred.
• 1 year experience utilizing MS Office including Outlook (experience in a shared or collaborative inbox environment preferred) and strong Excel skills for data manipulation (ability to utilize filters on large data sets, VLOOKUP, SUM, standard worksheet formatting and navigation) is required.
• Experience with loading exceptionally detailed entries into a database system preferred.
• Experience in process or continuous improvement and the identification of waste preferred.
• 2 years’ experience in one of the following required: accounting, finance, pricing, auditing, or related field.

Knowledge/Skills/Abilities:

• Ability and willingness to learn new systems and processes with basic training required.
• Show algebraic, analytical, and problem-solving skills, business maturity, independent thinking, and the ability to work collaboratively required.
• Ability to flex between multiple tasks without compromising accuracy required.
• Ability to make independent decisions based on research required.
• Demonstrate effective verbal and written communication skills with the ability to adapt communication style to suit different audiences at various levels of the organization required.
• Ability to learn and perform all job functions in a remote or virtual environment with minimal supervision required.
• Ability to give and receive feedback, embrace a culture of continuous improvement, and work towards individual and department goals professionally.
• Ability to prioritize workload, meet critical deadlines, and work calmly under pressure required.
• Demonstrate strong attention to detail and reliability to follow through on commitments required.
• Demonstrate strong and proficient computer skills with the ability to work within multiple screens using various applications concurrently required.
• Ability to work extended or outside of standard business hours, including holidays, to support business needs or requirements and sometimes with short notice, may be required.
• Ability to navigate through an ever-changing work environment required.

Work schedule: 06:00 am to 05:00 pm, Monday to Friday

The Company is an Equal Opportunity Employer and is committed to creating an equitable and inclusive environment for all.