Care Coordinator - Contract

About Seven Starling

Seven Starling is a digital maternal mental health clinic that specializes in treating common perinatal mood and anxiety disorders like postpartum depression and anxiety. With specialized therapy, peer support, and medication as needed, Seven Starling uses the most effective, proven methods to drive best in class outcomes for people going through the motherhood journey. Seven Starling is a female-founded company backed by top tier venture capital investors and healthcare partners.

Seven Starling is looking to add a world-class Care Coordinator to our team. You will work with Seven Starling’s marketing team to conduct prospective patient consultations and navigate them to care with us.

Our ideal candidate is an experienced care coordinator who is passionate about maternal mental health, is working towards a career in mental health and is energized by the opportunity to help guide women to the care they deserve.

You will excel if you have experience in care navigation and/or patient communications, clinical settings, and Google Sheets / MS Excel. The ideal candidate is someone who is pursuing a career in mental health, is open to contract work and has a flexible schedule.

You are committed to protecting patient safety and delivering a high quality standard of care. You take your responsibility seriously as the first touchpoint a prospective patient has with our brand.

What you'll do

• Send secure text message follow up to prospective patients to help route them to a consult or care
• Keep our CRM up to date with the status of prospective patients and our communications with them
• Conduct 15 minute phone consults with prospective patients, which involve: screening them for fit with our care model, normalizing what they are experiencing, explaining how therapy with us works answering questions, checking their insurance eligibility helping them sign up to get started

Who you are

• Mission-driven and ethical. You take our responsibility to patient care very seriously and always consider what is best for the patient. You treat patient data with the utmost care and always prioritize data security.
• Familiar with working in healthcare environments. Understanding of and experience working with HIPAA compliance is a plus. Experience checking insurance eligibility with tools such as Availity, Change Healthcare, is also nice to have
• Bilingual is a plus!
• Creative and solution-oriented. You are a problem solver who proactively identifies problems and proposes solutions. You take the lead on the projects you own, raising issues and opportunities to your manager instead of waiting for direction on them
• Empathetic and well-spoken. You are able to connect with all kinds of people and make them feel safe, supported, and cared for. You explain things clearly and succinctly
• Detail oriented and highly organized. You double check everything to make sure it’s right. Nothing falls through the cracks when you’re overseeing it. You can internalize the details of many service options and present them accurately to prospective patients.

Details

• Contract Role: Flexible schedule; must have a few hours of availability at least 4 days within the work week M-F
• Remote
• Expectation of availability: 10-20 hours per week
• Payment: $30 per hour

Must Haves

• Computer
• A private space to take patient calls
• High Speed Internet
• Phone

Seven Starling is an equal opportunity employer. We celebrate diversity and are committed to creating a supportive and inclusive environment for all employees.