Content Specialist Jobs

Typical task breakdown:

• O In Lucidworks, managing indexing, querying, collections, relevance, analytics (including experiments), and other system related tasks.
• • Deliver accurate and relevant search experiences by effectively managing our Lucidworks Search Engine.
• • Collaborate with teams across eCommerce, Product Information Management (PIM), Marketing, and industry partners to support Caterpillar’s part search strategy
• • Identify improvements and support documentation creation to support more efficient processes in the area of search and content management
• • Effectively communicate specific issues and challenges that need to be resolved in order to achieve the expected search results.
• • Understand and configure data flows from external sources to Lucidworks (some JavaScript may be required) to tune search, create facets, maintain categories and more.
• O In Predictive Merchandiser, optimizing various types of rules, rewrites, templates, and analytics dashboards).
• • Provide ongoing content support related to both new and existing written content.
• • Work cross-functionally with internal business partners to understand content needs.
• • Tracks and communicates on identified issues and requests by providing updates on the item and confirming final resolution
• • Support the creation of SEO-optimized content for Parts.Cat.Com per business needs; edits content as required.

Interaction with team:

- With WD team, working with 2 separate teams; there will be interaction with a separate group.

Work environment:

- WFH

Candidate Requirements

Education & Experience Required:

- • Four-year bachelor’s degree preferably in Marketing, Communications, or related field and 6-8 years of overall work experience

Technical Skills

(Required)

• • Experience working in Lucidworks or other onsite search engine
• • Experience with a PIM (Product Information Management) System
• • Experience with tracking data, such as Google Analytics
• • Strong skills in the Microsoft suite of products, especially excel in order to easily manipulate data
• • Strong analytical skills; ability to analyze data, draw conclusions and translate them into insights and recommendations.
• • 2+ years experience writing web or technical content as a digital content producer
• • Excellent writing and editing skills with strong attention to detail
• • 4+ years experience supporting onsite search through merchandising
• • Desire to continually learn, research, and evolve based on changing SEO strategies and various behaviors of online search engines while considering global differences

(Desired)

• • Lucidworks Predictive Merchandiser certification
• • eCommerce Retail experience
• • SEO - Experience using keyword research tools to extract insights and actionable data

Soft Skills

(Required)

• Strong in grammar
• Excellent communication skills
• Ability to track multiple tasks; action items oriented
• Attention to detail

Disqualifiers/Red Flags:

• Tenure / Choppy tenure
• No collaboration with teams and/or just working on a single project
• If the candidate isn’t comfortable with both new and already existing tasks ( cleaning up action items, etc.) this may not be the right fit for them.