Community Operations Intern Jobs

1. Understanding of social media moderation and conflict management best practices.

● Participate in content creation, dissemination, and help manage the content calendar.

Top 3 must-have HARD skills:

4. At least 5 years of experience

2. Product experience influencing and building product roadmaps

● Present key concepts and product information to group members to increase brand.

Assist the manager with any day-to-day support as required

Develop strong leadership and interpersonal skills

Great interpersonal skills and social competency

Effective and skillful communication skills

Assist in the execution of marketing strategies for each client with lead generation

Interacting with consumers on-site to answer questions and explain client product/ features

High level of creativity and problem-solving skills

Exceptional communication skills (verbal and written)

Acting as the point of contact for current and prospective members

Providing information and running tours for prospective members

Generating social media presence through copywriting, graphic design, and thoughtful content creation including Instagram Reels, IG and FB Live, and TikTok

Implementing new business initiatives through results-driven partnerships and business development programs

Offer administrative and program management support for larger community programs, such as learning cohorts and contests

Work closely the Community Education Managers to prepare and publish event replays

Support the Community Education Managers in creation of monthly roundups and certain resources

This role is offered as a 6-month contract with weekly part-time hours. See more in the compensation section below

Be the point of contact for event preparation, liaising with external speakers and offering pre-event support as needed

Support Community Managers in daily moderation of the community, with a special focus on facilitating resource documentation and discovery

3+ years of experience in an online operations, analyst, project management, consulting, online escalations environment or alike

5+ years of experience in an online operations, analyst, project management, consulting, online escalations environment or alike

Escalations Specialist, Risk & Response Responsibilities:

Demonstrated analytical-thinking and problem-solving experience

Experience driving high-priority cases through process of resolution

Experience managing projects and coordination with a variety of global cross-functional partners

Excellent organizational, project management, and problem-solving skills, with a team-focused and continuous improvement orientation

Strong management and supervisory skills, including organizing and leading initiatives

Proficiency with Microsoft Office suite and Client Relationship Management (CRM) programs

Manage and track performance to KPIs, effectively coaching field-based staff

Exceptional interpersonal and communication skills, especially in working collaboratively with field-based staff and local providers

Prior operational leadership experience in a healthcare-focused business (preferably leading field-based teams or multi-site operations)

Excellent organizational and time management skills.

Conduct research on industry trends and best practices related to community management.

Familiarity with social media platforms and other online tools used in community management.

Assist the community manager with daily administrative tasks, such as responding to member inquiries and managing the community calendar.

Strong written and verbal communication skills.

Help plan and execute events that promote community engagement and member interaction.

Working on-site as needed as a manager, or other open role, and oversee hiring, financials, operations, and managing the team

Assisting SVP/VP with Manager/Team Member Onboarding

Effective leadership, organizational, and conflict resolution skills

Proficient computer skills in Windows environment

Bachelor’s degree, designations, or certifications in a related field (highly preferred)

Extensive knowledge of laws and guidelines governing the operation of community associations and governing documents (highly preferred)

Communicating between Community Management, writers, and other studio teams

A current resume highlighting educational background and relevant work experience.

Experience planning and creating online content (blogs, social media, and other public-facing content)

Experience in Photoshop, Google Docs, and Excel

Excellent writing, editing, and communication skills

Basic experience in graphic design, video editing, animations, and other forms of content creation

4. Good teamwork, communication and coordination capabilities, responsible, good at learning and strong execution drive.

The base pay range for this position in California is $ 21.92 to $39.80 per hour.

Diversity, Equity & Inclusion at Tencent: