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Communications Data Analyst (Hybrid)
Company | Starbucks |
Address | Seattle, WA, United States |
Employment type | FULL_TIME |
Salary | |
Category | Food and Beverage Services,Manufacturing,Retail |
Expires | 2023-09-02 |
Posted at | 9 months ago |
Final compensation range is determined by candidate's location
We are committed to creating a diverse and welcoming workplace that includes partners with diverse backgrounds and experiences. We believe that enables us to better meet our mission and values while serving customers throughout our global communities. People of color, women, LGBTQIA+, veterans and persons with disabilities are encouraged to apply.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances. Starbucks Corporation is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at 206-318-0660 or via email at [email protected].
- Support coordinating and engagement with stakeholders and subject experts, building acumen and understanding of best practices to drive high performing channel engagement through platform expertise
- Troubleshoot, test, and validate analytics and social listening models. Conduct sentiment and topic analysis that surfaces new ideas and insights for key stakeholders
- Deliver training, best practices, and tools to our internal stakeholders ensuring we are continuously improving while social media evolves.
- Help evolve ongoing content strategies across different channels, building understanding and acumen with creators through the lens of performance data and sentiment impact
- Lift up partner voices, helping turn data into actionable insights that improve the partner experience and performance of communications campaigns and platforms:
- Promote a culture of learning and development:
- Provide insights on data from our social listening tools that can help monitor crises and partner impact, and help deliver better partner care and messaging
- Partner closely with partner communications, customer service, marketing, public affairs and program owners on campaign needs to create listening models that deliver partner sentiment and impact insights
- Establish and refine how we measure social and sentiment data, including key performance indicators that impact the business
- Stay ahead of digital features and trends, helping to inform the evolution of the channels in partnership with our platform vendors
- Educate stakeholders on the importance of measurement & provide best practice guidance for technical aspects of analytics
- Understanding of the retail landscape or demonstrated ability to learn fast
- BS degree in Communications, Marketing or data analytics or relevant experience
- Excellent communication, organizational, time and self-management skills.
- Strong project management skills and attention to detail
- Experienced in content, sentiment and data analysis tools: Aware, Qualtrix, Brand Watch
- Energized by working in a fast-paced organization
- Consistent and strong collaborator across teams
- Strong knowledge of digital platform capabilities and experience with internal communications platforms like Yammer, Workplace, Staffbase
- Self-driven and ambitious tech-savvy professional
- 5+ years of content performance evaluation, data analysis and engagement metrics and reporting
- Passion for storytelling based in data developing content reporting, adapting to different audience needs
We are committed to creating a diverse and welcoming workplace that includes partners with diverse backgrounds and experiences. We believe that enables us to better meet our mission and values while serving customers throughout our global communities. People of color, women, LGBTQIA+, veterans and persons with disabilities are encouraged to apply.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances. Starbucks Corporation is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at 206-318-0660 or via email at [email protected].
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