Director, Strategy & Business Operations (Hybrid)

Now Brewing – dir, strategy #tobeapartner

From the beginning, Starbucks set out to be a different kind of company. One that not only

celebrated coffee and the rich tradition, but that also brought a feeling of connection. We are known for developing extraordinary leaders who share this passion and are guided by their service to others.

Looking for opportunities to influence at scale and lead strategy for store operations across the US business? This job contributes to Starbucks success by leading “always-on” strategy for store operations as well as select strategic initiatives impacting the heart of our retail business, in partnership with cross-functional teams from across the North America business.

This partner will collaborate across the store operations team as well as the enterprise to lead strategy and business operations, designed to drive our retail store experience, while working closely with business and functional areas to ensure the best possible solutions for our stores and our partners – all laddering into our enterprise vision and supporting our 3 P’s – people, planet, and profit positive. This partner must be deeply committed to Starbucks mission and values as well as ways of working, leading in accordance with Starbucks’ guiding principles.

As a director, strategy, you will…

Lead At Scale

• Identifies and communicates key responsibilities and practices to ensure the immediate team of direct reports, if applicable, and promotes a successful attitude, confidence in leadership, and teamwork to achieve business results
• Leads and influences across functions, regions and cultures. Works closely with functional, regional and program leadership to align the organization for successful deployment of large-scale initiatives.
• Drives the engagement, development and performance of all members of their team
• Identifies problems that need to be solved and creates a case for change
• Models leadership behaviors that are grounded in Starbucks Mission and Values
• Ability to function effectively in a highly ambiguous environment with the flexibility to change course as required to respond to new situations
• Leads strategy spanning multiple business units and functions
• Ensures that stakeholders are informed and engaged and is accountable for all stakeholder engagement activities and communication delivery
• Ability to influence broadly up, down and across the enterprise to mobilize partners to support strategic deliverables in balance with their day to day priorities

Deliver long-term vision for key strategic areas of focus, while driving to business outcomes:

• Connect strategy work with operational plans, supporting day-to-day business operations needs
• Lead strategic analysis and deep dives to understand internal/external environment changes, and to develop recommendations on specific ad-hoc strategic questions
• Lead the development of long-term visions for key strategic areas of focus, develop winning strategies and define clear roadmaps to bring these to life, in partnership with senior leaders from across the enterprise
• Ensure that strategies for key enterprise priorities are translated into actionable plans for delivery
• Ability to achieve successful outcomes in cross-functional settings.
• Lead the preparation of various executive level strategic presentations

Lead a Team Of Problems Solvers

• Providing partners with coaching, feedback, and developmental opportunities
• Oversees training and development of partners directly and indirectly managed and makes effective staffing decisions
• Conducts quarterly performance and development conversations
• Ensures partners adhere to legal and operational compliance requirements
• Challenges and inspires partners to achieve business results

We’d Love To Hear From People With

• Working across organizational boundaries at all levels, including executive positions: 5 years
• Advanced experience with core technology tools like Microsoft office, & virtual collaboration tools
• Manage large teams both reporting direct or indirect
• Education (minimum education level, degree or certification necessary): bachelor’s degree
• Years of experience in specific field or utilizing designated skills (minimum needed to be qualified): 10 years

From free coffee to competitive pay, Starbucks is proud to offer a comprehensive compensation and benefits package to our eligible part-time and full-time partners. Benefits include 100% tuition coverage through our Starbucks College Achievement Plan, health coverage with a variety of plans to choose from, and stock & savings programs like our equity reward program, Bean Stock. What’s more, Starbucks offers flexible scheduling and opportunities for paid time off. Visit starbucksbenefits.com for details.

If you live in the greater Seattle area, we offer a flexible workplace that allows for hybrid work. Partners can work remotely up to four days per week and leverage the office 1-2 days per week, on average.

Join us and inspire with every cup. Apply today!

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

We are committed to creating a diverse and welcoming workplace that includes partners with diverse backgrounds and experiences. We believe that enables us to better meet our mission and values while serving customers throughout our global communities. People of color, women, LGBTQIA+, veterans and persons with disabilities are encouraged to apply.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances. Starbucks Corporation is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at 206-318-0660 or via email at [email protected].