Communication And Customer Experience Internship (Paid)

Rally Enterprises is seeking a Communications & Customer Experience Intern. Rally is building a leading sports, recreation, and educational organization that empowers growth, confidence, and transformative experiences for our campers and team members through our award-winning summer camp and sports programs. The Rally family of companies currently includes operations for professional sports teams (San Francisco Giants & San Diego Padres) as well as for children interested in sports, games, and other enrichment activities through our Rally Camps programming.
Responsibilities

• Make proactive phone calls to camp families to ensure accounts are updated and to provide "wow" moments of customer experience in helping them prepare for camp
• Responsible for receiving and responding to incoming customer service and enrollment inquiries for all of our camp brands (San Francisco Giants, San Diego Padres, Rally Camps, & more).
• Troubleshoot issues that customers encounter to solve their problems. Coordinate with third-party software vendors, as necessary, to make adjustments that make customer experience smoother
• Be part of a team of seasonal interns that deliver best-in-class communications and customer service to our camp families.
• Answer parent questions and assist parents with enrolling via our camp management system
• Assist in camp marketing production and execution via social media, mass emails, and other mediums- helping establish and maintain a consistent brand voice
• Produce reports, process payments, and conduct reconciliations to ensure accounts and processes remain current at all times
• Work on projects relating to each customer's experience, and simplifying processes.

Qualifications

• Experience in the sports + recreation industry
• Strong command of Google Suite (Gmail, Google Calendar, Drive, Docs)
• Comfort and confidence in speaking with customers via phone
• Exceptional communication skills, both written and verbal
• Availability to work 7:30-3:30 Monday-Thursday (In Office In Solana Beach), and one weekend day (Possibly Remote)
• You enjoy working in a fast-paced and ever-changing environment
• Rigorous attention to detail and highly organized
• You're a team player with a "no task is below me" approach

Benefits

• Tickets to San Diego Padres home games
• Hybrid work from home schedule available 80% In office, 20% remote
• Office snacks and occasional lunches

Hours: 20-40 hours per week through August 19th, with immediate start date available, May 1st at the latest.
Compensation: $18/hr