Collections Analyst Jobs

Overview

Are you passionate about Education and Technology? Do you get excited about all things Finance and Data? Enjoy working with people aligned with the same values?

Come join the PowerSchool team!

Job Purpose

The Collections Analyst is accountable for optimizing and analyzing cash collection from PowerSchool customers. This position serves as a customer contact regarding invoicing and payments, while handling large volumes of calls and emails. The Collections Analyst must be able to work directly with customers, and internal teams, while correctly analyzing invoices, payments, and credit memos. The successful candidate must be able to communicate effectively, work independently, and be capable of meeting strict deadlines.

Responsibilities

Duties and Responsibilities

Essential duties and responsibilities include the following. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Effectively project manage internal issues to resolution by working with internal partners and stakeholders, in order to obtain customer payment on outstanding invoices
• Identify and implement process improvement opportunities in the collection process
• Research, resolve, and respond to issues and inquiries from customers
• Conduct data analysis to evaluate business processes, determine business needs and identify system requirements
• Act as a subject matter expert for Collection Associates across the team with regard to process and policy
• Effectively manage a Strategic portfolio of customers related to open invoices and collection efforts
• Achieve and maintain high customer satisfaction levels and support customer retention through regular partnership with internal stakeholders, including Customer Success teams
• Accountable for reducing delinquency for assigned portfolio of accounts
• Update and track management and financial reports on a recurring basis
• Make customer facing collection calls and/or respond to customer correspondence in a fast-paced goal-oriented Collections department
• Provide excellent and considerate customer service to customers and business partners

Qualifications

To be considered for and to perform this job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.

Qualifications Include

• Excellent customer service and conflict resolution abilities
• Experience with Salesforce and/or NetSuite preferred, or equivalent ERP and CRM platforms
• Advanced MS Excel and PowerPoint skills
• Demonstrated ability to identify and resolve complex problems requiring changes in priorities and workflow
• Ability to prioritize and manage multiple projects at the same time
• 1-3 years’ prior experience in a business or data analyst role
• Passion for numbers, data and customer service
• Demonstrated ability to be detail oriented and organized
• Strong oral, written and verbal communication skills
• Bachelor’s degree or equivalent work experience
• Ability to independently research, resolve, and respond to issues and inquiries from clients

Environmental Factors

• Constant indoor collaborative work environment in close contact with co-workers
• No travel
• Frequent work under time restraints
• Frequent social interactions and interruptions

Compensation & Benefits

PowerSchool offers the following benefits:

• Wellness Program, including ClassPass& Employee Assistance Program
• Generous Parental Leave
• Paid Community and Volunteer Time Off (VTO)
• Short-Term Disability and Long-Term Disability
• Flexible Spending Accounts and Health Savings Accounts
• Comprehensive Insurance Coverage (including Medical, Dental, Vision, Pharmacy benefits, Life Insurance and AD&D)
• Tuition Reimbursement
• Comprehensive 401(k) plan
• Unrestricted paid time off (known as Discretionary Time Off - DTO)
• Optional Benefits: Pet Insurance, Identity Theft Protection, Student Debt Repayment Program and Prepaid Legal coverage .

A reasonable estimate of the base hourly rate for this position is $24.04 – $28.00/hour. The compensation range is specific to the United States and incorporates many factors including but not limited to an applicant’s skills and prior relevant experience and training; licensures, degrees, and certifications; internal equity; internal pay ranges; and market data/range parameters.

EEO Commitment

PowerSchool is committed to a diverse and inclusive workplace. PowerSchool is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Our inclusive culture empowers PowerSchoolers to deliver the best results for our customers. We not only celebrate the diversity of our workforce, we celebrate the diverse ways we work. If you have a disability and need an accommodation regarding our recruiting process, please let us know by emailing [email protected] .