Clinic Services Representative Ii (Multiple Vacancies)

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Position Details

Position Information

Recruitment/Posting Title Clinic Services Representative II (Multiple Vacancies)

Job Category Staff & Executive - Administrative & Support

Department RHG-RWJ OBGYN Clinic

Overview

New Jersey’s academic health center, Rutgers Biomedical and Health Sciences ( RBHS ) takes an integrated approach to educating students, providing clinical care, and conducting research, all with the goal of improving human health. Aligned with Rutgers University–New Brunswick and collaborating university wide, RBHS includes eight schools, a behavioral health network, and five centers and institutes that focus on cancer treatment and research, neuroscience, advanced biotechnology and medicine, environmental and occupational health, and health care policy and aging research.

Our faculty are teachers, clinicians, and scientists with unparalleled experience who advance medical innovation and provide patient care informed by the latest research findings. We offer an outstanding education in medicine, dentistry, pharmacy, public health, nursing, biomedical research, and the full spectrum of allied health careers.

Our clinical and academic facilities are located throughout the state—at Rutgers University–New Brunswick, including Piscataway; and at locations in Newark, Scotch Plains, Somerset, Stratford, and other locations. Clinical partners include Robert Wood Johnson University Hospital in New Brunswick, Newark’s University Hospital in Newark, and other affiliates.

Through this community of healers, scientists, and scholars, Rutgers is equipped as never before to transform lives.

Posting Summary

Rutgers, The State University of New Jersey is seeking a Clinic Services Representative II in Obstetrics, Gynecology and Reproductive Sciences at Rutgers Robert Wood Johnson Medical School.

Clinic Services Representative II performs a variety of patient registration, billing and collection duties in support of Clinical Operations. Greets and registers patients, schedules appointments, responds to routine inquiries regarding a number of operating and billing issues, receives patient payments and performs administrative tasks assigned to support effective and efficient office operations.

Among the key duties of this position are the following:

• Processes, researches and answers routine telephone and written inquiries from patients in a timely manner. Provides information in person, in writing or by telephone in response to inquiries and in accordance with due concern for patient confidentiality and the surrounding circumstances.
• Greets the patient in a courteous and professional manner, making sure to always maintain eye contact and a strong smile. Keeps patients waiting to be seen apprised of any inordinate delays in being seen by physician and the reason for same. Advises patients when professional staff is ready to receive them.
• Advises patients regarding preparation of necessary forms; counsels patients regarding paperwork requirements.
• Promptly answers incoming calls in a courteous, professional and a pleasant demeanor, always identifying self, and location. Answers routine inquiries regarding physicians qualifications, available appointment times, directions to facility, etc. in accordance with written policies, refers more complex questions as appropriate in accordance with established policies and procedures.
• Collects payment from patients, posts payments to the financial system, reconciles credit balance, collects outstanding patient balances and performs other routine operational tasks in accordance with established policies and procedures.
• Processes, researches and answers any verbal or written routine patient billing inquiries in a timely manner. Refers more complex inquiries to appropriate individual or area in accordance with established policies and procedures.
• Answers routine inquiries with regard to status of patient billing, insurance payments, etc., in person in writing or by telephone with due regard for patient confidentiality; refers more complex inquiries to appropriate individual or area in accordance with established guidelines.
• Maintains Computer Databases entering changes in demographic, insurance, and other information as required.
• Utilizes computer to process full registration information for new patients, including accurately collecting and verifying insurance information. Reviews and updates registration information for established patients.
• Utilizes computer to schedule patient appointments for a variety of providers in a timely and efficient manner and in accordance with written policies and guidelines.

Position Status Full Time

Hours Per Week

Daily Work Shift Day

Work Arrangement

FLSA Nonexempt

Grade 1775

Position Salary

Annual Minimum Salary 23.380

Annual Mid Range Salary 23.880

Annual Maximum Salary 24.600

Standard Hours 40.00

Union Description Teamsters, Local 97

Payroll Designation PeopleSoft

Benefits

Rutgers offers a comprehensive benefit program to eligible employees. For details, please go to http://uhr.rutgers.edu/benefits/benefits-overview.

Rutgers also offers a benefit program to eligible full-time postdoctoral fellow students. For details, please go to https://finance.rutgers.edu/healthcare-risk/insurance/postdoctoral-health-insurance.

Seniority Unit

Terms of Appointment Staff - 12 month

Position Pension Eligibility PERS

Qualifications

Minimum Education and Experience

Certifications/Licenses

Required Knowledge, Skills, And Abilities

• The ability to function in a team environment.
• Must be able to travel to multiple sites.
• Knowledge of medical terminology.
• Basic word processing and computer skills.

Preferred Qualifications

• At least two (2) years of relevant experience in a medical office setting.

Equipment Utilized

Physical Demands and Work Environment

Physical Demands

Position requires standing, walking, sitting, use of the hands to finger, handle or feel, talk and hear 2/3 of the time, reach with hands and arms over 1/3 of the time, stoop, kneel, crouch or crawl under 1/3 of the time. Position requires lifting 1/3 of the time up to 10 pounds, and under 1/3 of the time up to 25 pounds.

Work Environment

Moderate noise environment with some exposure (less than 1/3 of the time) to blood borne pathogens requiring the use of personal protective equipment; some potential exposure (less than 1/3 of the time) to hazardous waste.

Special Conditions

Posting Details

Posting Number 22ST3780

Posting Open Date

Special Instructions to Applicants

Regional Campus Rutgers Biomedical and Health Sciences (RBHS)

Home Location Campus Downtown New Brunswick

City New Brunswick

State NJ

Location Details

Pre-employment Screenings

All offers of employment are contingent upon successful completion of all pre-employment screenings.

Immunization Requirements

Under Policy 60.1.35 Immunization Policy for Rutgers Employees and Prospective Employees (https://policies.rutgers.edu/60-1-35-currentpdf) , Rutgers University requires all prospective employees to provide proof that they are vaccinated against COVID-19 prior to commencement of employment, unless the University has granted the individual a medical or religious exemption. Rutgers University may require certain prospective employees to receive an updated (bivalent) vaccine dose. Under Policy 100.3.1 Immunization Policy for Covered Individuals (https://policies.rutgers.edu/sites/default/files/100-3-1-current.pdf) , if employment will commence during Flu Season, Rutgers University may require certain prospective employees to provide proof that they are vaccinated against Seasonal Influenza for the current Flu Season, unless the University has granted the individual a medical or religious exemption. Additional infection control and safety policies may apply. Prospective employees should speak with their hiring manager to determine which policies apply to the role or position for which they are applying. Failure to provide proof of vaccination for any required vaccines or obtain a medical or religious exemption from the University will result in rescission of a candidate’s offer of employment or disciplinary action up to and including termination.

Affirmative Action/Equal Employment Opportunity Statement

It is university policy to provide equal employment opportunity to all its employees and applicants for employment regardless of their race, creed, color, national origin, age, ancestry, nationality, marital or domestic partnership or civil union status, sex, pregnancy, gender identity or expression, disability status, liability for military service, protected veteran status, affectional or sexual orientation, atypical cellular or blood trait, genetic information (including the refusal to submit to genetic testing), or any other category protected by law. As an institution, we value diversity of background and opinion, and prohibit discrimination or harassment on the basis of any legally protected class in the areas of hiring, recruitment, promotion, transfer, demotion, training, compensation, pay, fringe benefits, layoff, termination or any other terms and conditions of employment. For additional information please see the Non-Discrimination Statement at the following web address: http://uhr.rutgers.edu/non-discrimination-statement

Supplemental Questions