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Clinical Services Representative Ii
Company | Rutgers University |
Address | New Brunswick, NJ, United States |
Employment type | FULL_TIME |
Salary | |
Category | Higher Education |
Expires | 2023-08-21 |
Posted at | 9 months ago |
Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening. To apply for the position, please click the Apply for this Job link/button.
- Maintains Computer Databases entering changes in demographic, insurance, and other information as required.
- Answers the telephone with a pleasant demeanor, always identifying self and location.
- Processes, researches and answers any verbal or written routine patient billing inquiries in a timely manner. Refers more complex inquiries to appropriate individual or area in accordance with established policies and procedures.
- Competently performs the following financial functions based on assignment: Scheduling, pre-registration, recording patient arrival, administering financial and HIPAA paperwork, obtaining necessary signatures, receiving referral and pre-certification numbers; performs online insurance verification to assist patient with their payment options.
- Advises patients regarding preparation of necessary forms; counsels patients regarding paperwork requirements.
- Collects co pays, and posts in the financial system; administers receipts and prepares necessary paperwork for later reconciliation of the batch transactions.
- Enters charges for assigned department; reviews, edits and corrects problems with the charge entry.
- Greets the patient in a friendly, forthright manner, making sure to always maintain eye contact and a strong smile.
- Two (2) years of progressively responsible clerical experience. preferably in a physician office or other medical setting.
- Ability to work in stressful environment while maintaining a professional demeanor and customer series orientation.
- Strong oral and written communications skills.
- Prior experience accessing and retrieving information from computer database. Ability to understand and follow oral and written instructions required.
- Familiarity with billing and collections software.
- Prior experience in billing and collections or other business oriented processes.
- Familiarity with medical terminology.
- Two (2) years of progressively responsible clerical experience in a physician office or other medical setting.
- PHYSICAL DEMANDS : Position requires standing, walking, sitting, use of the hands to finger, handle or feel, talk and hear 2/3 of the time, reach with hands and arms over 1/3 of the time, stoop, kneel, crouch or crawl under 1/3 of the time. Position requires lifting 1/3 of the time up to 10 pounds, and under 1/3 of the time up to 25 pounds.
- WORK ENVIRONMENT : Moderate noise environment with some exposure (less than 1/3 of the time) to blood borne pathogens requiring the use of personal protective equipment; some potential exposure (less than 1/3 of the time) to hazardous waste.
- Required work hours 2 nights a week until 6:30 otherwise start time between 8-8:30.
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