Clinic Services Representative Ii Jobs

Provides feedback to management on means to achieve goals and resolve service issues.

A Bachelor’s degree or an equivalent combination of education and experience

Typically (6 months – 1 year) administrative experience

Excellent written and verbal communication skills

Experience with hospital operations and/or Ambulatory Clinic operations

Experience with the Epic system

Verifies and analyzes health insurance benefits, accepts co-payment and explains payment policies and billing/collections processes.

High school diploma or general education degree preferred.

One to two years of experience preferred.

One week of PTO front-loaded and a generous ongoing paid-time off package.

Options for Free Health Insurance!

Refers messages to the appropriate person and schedules appointments using proper telephone/ customer service etiquette.

Assists in establishing and implementing goals, objectives, policies and procedures and efficient workflow for the operations managed.

Oversees pre-certification/pre-authorization processes to ensure timely review and problem-solving prior to patient scheduled encounters.

Manages EPIC scheduling templates for clinics/departments.

Supervises multiple non-clinical business support staff.

Provides guidance, disciplines, coaches and serves as advocate for the growth and development of staff.

Ensures staff are trained appropriately for their assigned tasks.

HS Diploma or equivalent education/experience

Equivalent experience will be accepted in lieu of the required degree or diploma.

Basic knowledge of insurance policies and procedures, as well as patient billing.

Possess written and verbal communications skills to communicate with fellow team members, supervisors, patients, and other hospital personnel.

General knowledge of computer applications, such as Microsoft Office Suite (Word, Excel and Outlook).

1 year as typically acquired in a similar environment.

Required: Bachelor’s degree or 1 to 1: substitute years of equivalent supervisory/management administrative experience

Required: Minimum of 3 to 5 years of previous supervisory/management experience

Preferred: Ambulatory Care Management experience

Required: Strong working knowledge of healthcare/clinical operations

Employee Reward and Recognition Program

Paid time off for vacation, sick, and holidays

Equivalent experience will be accepted in lieu of the required degree or diploma.

Checks-in patients and assures ensures all necessary authorizations are obtained prior to patient visits.

Obtains patients medical history and insurance information to complete forms for processing purposes.

Communicates with patients in a clear and professional manner to alleviate confusion and expedite processes.

Ensures that routine and priority tasks are completed within established departmental time frames.

Performs general clerical tasks, such as answering phones and greeting customers and patients on a daily basis.

Advises patients regarding preparation of necessary forms; counsels patients regarding paperwork requirements.

Two (2) years of progressively responsible clerical experience. preferably in a physician office or other medical setting.

Prior experience accessing and retrieving information from computer database. Ability to understand and follow oral and written instructions required.

Strong oral and written communications skills.

Two (2) years of progressively responsible clerical experience in a physician office or other medical setting.

Prior experience in billing and collections or other business oriented processes.

Required Knowledge, Skills, And Abilities

Advises patients regarding preparation of necessary forms; counsels patients regarding paperwork requirements.

Basic word processing and computer skills.

At least two (2) years of relevant experience in a medical office setting.

Maintains Computer Databases entering changes in demographic, insurance, and other information as required.

The ability to function in a team environment.

We offer health, vision, dental, and 401K benefit options for you and your family.

Any combination of equivalent education and work experience will be considered.

Manage client information—prepare client reports, submit and follow up on necessary paperwork, regularly update Salesforce.

Attend staff meetings and trainings at home office as requested.

The Client Services Representative II / Office Administrator position typically requires the following qualifications:

Provide first line of client contact to high-net-worth clients with complex AUM.

Equivalent experience will be accepted in lieu of the required degree or diploma.

Checks-in patients and assures ensures all necessary authorizations are obtained prior to patient visits.

Obtains patients medical history and insurance information to complete forms for processing purposes.

Communicates with patients in a clear and professional manner to alleviate confusion and expedite processes.

Ensures that routine and priority tasks are completed within established departmental time frames.

Performs general clerical tasks, such as answering phones and greeting customers and patients on a daily basis.

Two (2) years of progressively responsible clerical experience.

Prior experience accessing and retrieving information from a computer database.

Strong oral and written communications skills.

Basic word processing and computer skills.

Two (2) years of progressively responsible clerical experience in a physician office or other medical setting.

Prior experience in billing and collections or other business oriented processes.