Client Success Manager Jobs

We provide technology that community financial institutions use to manage risk and drive growth. Our solutions automate key processes – from anti-money laundering to fraud detection to CECL readiness to lending workflows – empowering our customers by addressing their Enterprise Risk Management needs.

This is an exciting opportunity for someone who is not only a master of their craft, but also shares our commitment to driving a strong company culture by putting their heart and soul into their work every day.

As an Enterprise Client Success Manager, you are empowered to work directly with some of our largest customers to make the best decision for each situation while providing great customer service to carry the customer relationship forward. You will create solutions that drill down to the core issues to a range of client questions and will have a direct impact on whether or not a client stays with Abrigo. This role works collaboratively with multiple departments to ultimately make sure that customers receive the most return on investment from their licensed solutions. This position will be based in Raleigh, NC, Austin, TX, or remotely.
What You'll Do:

• Detect, report, forecast, and mitigate client risk to identify and develop account planning to assist sales in enabling account growth
• Own the entire customer experience for a portfolio of accounts establishing great relationships as a trusted/strategic advisor to deliver customer success & satisfaction
• Solve account level, as well as basic technical level issues related to our software and clients end systems
• Ensure clients receive derived value and optimal use from solutions purchased by carrying forward Client Success proactive communication mission, conduct periodic business reviews and source client trainings to consulting resources from communication efforts.
• Drive client engagement by promoting Abrigo's educational events
• Uncover 2 cross sales leads and client advocates per month
• Stay current on industry and suite of services and products to meet account needs
• Work interdepartmentally to bring client issues to resolution
• Manage and close license renewals at time of expiration date targeting price increases based on licensed products and asset growth
• Programmatically manage account escalations, past-due invoices, contracts and service agreements

What You'll Need:

• Proven account management or relevant experience
• Ability to travel as needed (up to 25%)
• Demonstrated ability of retaining high level of client base (70%)
• Demonstrated ability in communicating and understanding more complex technical issues
• Proven ability to manage multiple projects at the same time while also paying close attention to details
• Excellent written and oral communication skills across multiple channels (email, phone, etc.)
• Ideal candidate will have 2+ years of experience in banking, finance, or a technical product manager role
• BA/BS degree or equivalent and 5+ years client service experience in banking and/or technical services environment
• Ability to work and communicate with senior/executive level partners

What You'll Get:

• The opportunity to Make Big Things Happen Competitive salary along with full health benefits with an HSA option
• Unlimited PTO and bank holidays
• To be part of the Heart & SOULof a winning company with an inspiring mission
• 401(k) plan and company match
• Market competitive total rewards package

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identify, age, genetic trait, sexual orientation, national origin, disability status, or any other characteristic protected by law.

Abrigo is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at [email protected] with the subject line accommodation.