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Company | Chewy |
Address | Dallas, TX, United States |
Employment type | FULL_TIME |
Salary | |
Category | Retail |
Expires | 2023-08-19 |
Posted at | 9 months ago |
This role can be based out of any one of our Chewy Corporate hubs (Bellevue, Boston, Minneapolis, Plantation) or remote in the United States. Additional location restrictions within the US may apply.
- Build deep and meaningful relationships through a partnership and consultative model while driving loyalty with veterinary professionals within your portfolio
- Think big and innovate to find new and novel ways to increase adoption and engagement or reduce cost to serve
- Drive usage, feature adoption, and re-activation of clinics enrolled with PracticeHub and drive behaviors that help clinics get maximum benefit from the platform
- Drive veterinary engagement across the clinic success lifecycle, by creating and executing strategies and tactics to increase utilization of PracticeHub and other Chewy Health services
- Monitor, analyze and manage quality and compliance metrics across your portfolio of clinics to ensure that we are delivering a world class fulfillment experience for pet parents
- Be a veterinarian, practice team and pet parent advocate, providing ongoing feedback to Product Management and Engineering to improve the veterinarian and pet parent experience
- Work closely with Sales, Onboarding, Operations, and Customer Service to ensure a positive customer experience
- Be a trusted advisor; sharing best practices, identifying growth opportunities, and evaluating and analyzing customer needs
- Provide content and client support to ensure clinics can seamlessly adopt and operationalize PracticeHub and associated services
- 4+ years of experience as an account manager or customer success manager in technology services/SAAS, eCommerce marketplace or related industries (B2B or B2C); experience in the veterinary or healthcare industries strongly preferred
- Demonstrated ability to meet and exceed KPIs and results in a high-growth, fast-paced environment
- Bachelor’s degree or equivalent experience required
- Excellent written and verbal communication skills
- Expertise in building and managing customer relationships, increasing engagement, and growing businesses with a top-down, bottom-up approach
- Track record of taking ownership and driving results in a data-driven, fast-paced environment
- Hands on experience with sales/CRM technologies and best practices (Salesforce, etc.), and/or Engagement or Marketing Automation Software and tools
- Position requires some travel (75-80%)
- History of implementing processes, methodologies, programs and/or frameworks for managing customer engagement and ongoing retention across multi-site locations
- Ability to synthesize large quantities of and complex data into usable/actionable information
- Experience as a veterinary technician or assistant
- History managing and growing multi-site locations across a diverse product portfolio
- Strong understanding of the overall pet care industry and recent trends
- History of selling into or engaging with, large and small veterinary OR medical practices in the US
- Experience with launching new technology products/services to veterinary clinics OR medical practices
- In depth experience and understanding of the veterinary profession in the US
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