Associate Client Success Manager

About the Company

BrettonTrova is a Southern NH-based healthcare recruitment firm focused on providing client solutions to the ever-growing nurse labor shortage. Our team is comprised of seasoned professionals in the healthcare recruitment space who recognize the many challenges our clients face in appropriately staffing their teams to best serve their patients.

At BrettonTrova, our mission is to provide innovative solutions that align with the short and long-term organizational goals of our client’s executive teams. We strive to impact the communities we serve by providing high-quality solutions and services to our healthcare partners.

About the Role

We are expanding our Client Services team and need to hire an Associate Client Success Manager! This position is open due to a promotion and comes with unlimited growth opportunities. In this role, you will work side-by-side with Senior Customer Success Managers and the Director of Client Success to assist in the delivery of our services. We have designed a collaborative training program that promotes growth into the Client Success Manager role, where you will own your territory and portfolio of clients. If you are a detail-oriented individual with a passion for customer service, we want to hear from you! New Grads are welcome to apply!

Responsibilities:

• Work side-by-side with the Client Service team to assist in the delivery of our services.
• Collaborate with the recruitment team on new and existing client needs.
• Contribute to and be responsible for weekly and monthly individual & team goals.
• Meet with the Client Services & Sales team regularly to collaborate on and manage active candidates.
• Conduct client service activities, including resume reviews, candidate summaries, sourcing client information, and maintaining databases.

Qualifications:

• Ability to work in a fast-paced team environment required.
• Motivated and positive individual.
• Must be organized and detail oriented.
• Ability to be client-facing with excellent client management skills.

Why Join BrettonTrova?

• Various career growth opportunities.
• An opportunity to join one of the fastest-growing healthcare recruitment companies in the industry.
• A collaborative team and collective group that is all rowing in the same direction trying to do what’s best for our clients and nurses.
• A high-level leadership team that will develop you, care about you, and support your professional and personal goals.
• A winning culture and a fun place to work!

Job Type: Full-time

Salary: $50,000.00 per year

Benefits:

• Health insurance
• 401(k)
• Parental leave
• 401(k) matching
• Paid time off

Experience level:

• 2-3 years

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus pay
• Quarterly bonus

Travel requirement:

• No travel

Ability to commute/relocate:

• Manchester, NH 03101: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Account management: 1 year (Preferred)

Work Location: In person