Client Account Manager Jobs

First Choice Credit Management is an established and growing debt resolution company. We help individuals and families overcome debt challenges and achieve lasting financial independence. Our specialty lies in delivering impactful debt management solutions, consolidating accounts into a single, manageable payment. We negotiate and resolve debts for significantly less than the owed amount, saving clients money and time.

GENERAL OVERVIEW:

We are seeking driven and experienced individuals to join our Client Services Account Management team. As a Client Service Account Manager, you will play a crucial role as the primary liaison for our valued clients. Your main responsibility will be to ensure the highest level of customer satisfaction and retention. Taking ownership of your assigned clients, you will proactively address their needs and concerns to provide tailored solutions that exceed expectations.

IMPORTANT: This is an in-office position (not remote) that will require you to work in our office in West Palm Beach.

RESPONSIBILITIES:

• Client Communication: Serve as the primary point of contact for assigned clients. Utilize various communication channels, such as phone, email, and text, to engage with clients and deeply understand their specific needs and requirements.
• Inbound/Outbound Support: Manage a high volume of inbound and outbound calls and emails, ensuring prompt and accurate responses to client inquiries.
• Program Monitoring: Monitor clients' accounts, tasks, and program progress to ensure program effectiveness and identify opportunities for improvement.
• Issue Resolution: Demonstrate effective troubleshooting skills to resolve any issues or concerns raised by clients and handle client escalations with utmost care and efficiency.
• Customer Records Management: Accurately document and update customer records based on interactions, ensuring comprehensive and up-to-date client profiles.
• Ensure client satisfaction and provide exceptional client support.
• Professional Attitude: Maintain a positive, empathetic, and professional attitude in all client interactions, making our clients feel valued and supported.
• Program Updates: Provide regular program updates and relevant information about our company's services and programs, keeping clients informed and engaged.
• Liaison with Internal Teams: Act as a crucial link between clients and different departments within our organization, conveying information, assigning tasks, and ensuring timely resolution of client-related matters.
• Client Retention: Proactively contribute to strong client retention efforts.
• Client Satisfaction: Go above and beyond to ensure the satisfaction of our clients, meeting and exceeding their expectations through outstanding support

QUALIFICATIONS:

• Pleasant, friendly, and a team player attitude with an ability to adapt to change.
• Excellent customer service skills, Strong phone etiquette with active listening skills
• 2+ years of client services or account management experience
• Ability to prioritize and multitask in a fast-paced environment while maintaining accuracy.
• Excellent communication skills (both written and verbal). Bilingual Spanish is a plus!
• Must be proficient with computers, specifically with windows-based programs such as MS Office including Excel, Word, and Outlook
• Ability to type 45 WPM.
• Ability to remain calm and professional when a customer is upset or stressed.
• Strong follow-up and organizational skills

What We Offer:

• Growth Opportunities
• Paid time off and paid holidays
• Health, Dental, and Vision
• Great working environment
• Pay starting at $18 per hour + bonuses
• Referral Program
• 401(k)

Schedule:

• Mon-Thurs: 9:00am-6:00pm and Friday: 9:00am-5:00p

Powered by JazzHR

AsEQcLXCjT