Client Operations Support Analyst I

Overview
The Client Operations Support Analyst provides technical support and troubleshooting of proprietary software application products across multiple technology stacks and multiple product arenas via telephone and/or internet to respond to customer inquiries and resolve client issues.
Responsibilities

• Answer help desk telephones for assigned account(s) and respond to customer inquiries to ensure customer needs are met.
• Review business and/or technical requirements.
• Follow up with customers to ensure that customer inquiries are resolved within the contracted or agreed upon time frame.
• Assist customers in resolving complex technical problems by providing guidance regarding software and hardware problems.
• Complete all special projects and other duties as assigned.
• Maintain knowledge of company products and customer service processes.
• Effectively communicate with team members
• Logs and tracks inquiries using a problem management database and maintain history records and related problem documentation.

Qualifications

• Excellent written and verbal communication skills, with the ability to multitask and prioritize projects to meet scheduled deadlines.
• Strong data analysis and problem-solving skills. Ability to understand client’s business needs and correlate with data sources and processes.
• GPA requirement is 3.0 and above as verified by transcripts., Computer Science, Business, or equivalent experience.
• Familiar with SQL and Oracle databases.
• Must have a High School Diploma
• Ability to work well independently or in a team environment.
• Proficient in Microsoft Office Suite, including PowerPoint, Word, Excel, Outlook and Project
• Preferred 1 years’ experience within the Healthcare or Insurance space.
• Students must be enrolled at least part-time at an accredited College or University in a technical discipline to include Computer Science, Computer Engineering, Software Engineering, Management Information Systems, Healthcare IT, Business Analysis, or other technical programs of study.
• 0-1 years of related experience supporting engineering, information technology or other technical operations.

Base compensation ranges from $17.50 to $24.50. Specific offers are determined by various factors, such as experience, education, skills, certifications, and other business needs.”
Cotiviti offers team members a competitive benefits package to address a wide range of personal and family needs, including medical, dental, vision, disability, and life insurance coverage, 401(k) savings plans, paid family leave, 9 paid holidays per year, and 17-27 days of Paid Time Off (PTO) per year, depending on specific level and length of service with Cotiviti. For information about our benefits package, please refer to our Careers page.