Service Appointment Coordinator-Mercedes-Benz Grapevine

For 35 years, Avondale Group has grown to become one of the most respected family-owned automotive groups in the world. We pride ourselves on creating an elevated client experience from purchase, to service, to collision repair, to subscription and beyond. The sincere and endless commitment to our employees drives our success and the inclusive culture makes Avondale Dealerships a truly special place!

We feel honored that we attract, nurture, respect and retain the most talented people in the industry! We do so by providing a world-class, high-quality work environment where productivity, innovation, and personal and professional growth lead to success and lasting, meaningful relationships. It would be our sincere pleasure to show you this, first-hand.

EXCELLENT MEDICAL INSURANCE AND LIFE BENEFITS FOR YOU AND YOUR FAMILY!

• Your Choice of Medical Plans (we reduced employee healthcare expense through our self-insured plans for our employees and their families for 2022)
• Dental
• Paid Holidays/Vacation/Paid Time Off
• 401K Retirement Plan
• FREE Employee Assistance Program Support for all employees
• FREE Company Paid Life Insurance
• Vision

Our Avondale Dealerships Service Appointment Coordinators will ensure an elevated client experience while creating client advocates. They will utilize superb communication skills and professionalism to perform follow-up calls and receive inbound service calls for Avondale clients.

Hybrid in-office/WFH position.

Avondale is proud to represent Mercedes-Benz, Sprinter Commercial Vehicles, Porsche, Aston Martin, Bentley, Rolls Royce, McLaren, Maserati and Koenigsegg.

• Follows detailed scripts for inbound/outbound calling
• Understands and implements the Avondale Client Care Service Process.
• Facilitates specific appointments for the service advisors
• Performs outbound service campaign calls
• Receives inbound client calls for service related issues
• Maintains defined service levels
• Follows up on 100% of “no show” client appointments
• Confirms all scheduled appointments

EDUCATION And/or EXPERIENCE

High School diploma required

Proven interpersonal communication skills

PHYSICAL DEMANDS

The employee must occasionally lift and/or move up to 25 pounds.