Call Center Customer Care Representative

Inbound B2B Customer Care and Customer Service

Guaranteed base pay PLUS UNLIMITED WEEKLY Bonuses!!

(ONSITE POSITION) 443 Donelson Pike, Suite 200, Nashville, TN 37214

Production Schedule: Tuesday - Saturday 11:30AM - 8:30PM

At OneTouch Direct, we provide a positive culture-focused environment where we appreciate and recognize our people.

Customer Care & Customer Service Representatives will handle inbound calls for AT&T business customers in order to help resolve issues and to try to provide additional value by offering a service or product to their account. Top performers regularly earn $1200-$1500 in weekly bonuses in addition to salary.

Become part of this exciting opportunity with the OneTouch Direct family and start earning great pay PLUS weekly uncapped earnings today!!!

WHAT YOU’LL DO:

• Requirement: High School diploma or equivalent required to apply.
• Provide inbound customer service for AT&T business customers.
• Capitalize on all opportunities to expand AT&T services.
• Consistently provide a great customer experience.

WHAT YOU’LL EXPERIENCE:

• Growth: Opportunity for professional advancement as we grow!
• Supportive Environment: Classroom training, plus 1-on-1 support for your first week of call taking!
• Culture: Diverse, welcoming culture with Employee Resource Groups
• 6 checks per month: Weekly bonus payouts plus bi-weekly hourly pay checks!
• Full-Time Hours: 40 hours per week schedule, with overtime opportunities!
• GREAT Earning Opportunities: Competitive hourly pay PLUS uncapped bonuses!
• Great workplace: Daily and weekly incentives to create a fun, competitive, and rewarding environment!
• Referrals: Refer a friend and earn up to $2,000 per person!
• Benefits: Health Care Plan (Medical, Dental & Vision)

At OneTouch Direct we provide a positive culture-focused environment where we appreciate and recognize our people. Early in 2022, more than 30 OneTouch Direct leaders gathered offsite for two days to examine how we were going to be a better organization. During that time, and subsequent group huddles throughout the first quarter, we identified a mission statement that inspired all of us, and established a set of core values. Those core values and examples of how we were living into each of them became the opening of each internal brand partner review meeting held weekly. The OTD leadership team has prioritized our established core values, even before client metrics or profits.

CORE VALUES

• Building trust through transparent and candid communication
• Embracing the ambitions of others first
• Unstoppable passion to be better every day
• Being an abundance of kindness
• Living life with enthusiastic possibility

Job Type: Full-time

Job Type: Full-time

Pay: $16.00 - $40.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Vision insurance
• Paid time off
• Paid training

Shift:

• Evening shift
• 8 hour shift

Supplemental pay types:

• Commission pay
• Bonus pay

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Call center

Work Location: One location