Client Operations Manager Jobs

Client Operations Manager

The Client Operations Manager’s (COM) primary responsibility is to support and manage the technology for our client’s day-to-day program operations, driving the operational roadmap. The COM acts as the advocate and Beeline liaison for assigned client base.

Location: Jacksonville, FL

Department: CSO Support

Reports to: VP, Client & Partner Operations

Responsibilities :

• Works closely with Client Relationship Manager to understand and support strategic vision for the program.
• Monitor reports for any issues and convey concerns to management.
• Plan and lead regular meetings with program team to discuss present and future issues/updates.
• Serves as an expert on their client’s program and how they utilize the Beeline technology to support their strategic program vision.
• Collaborates with Client Services SMEs to execute the operational tasks to achieve program objectives on time and with high quality.
• Proactively assesses, clarifies, and validates client and partner needs on an ongoing basis.
• Participate in client lifecycle initial stages to influence key implementation decisions.
• Perform client visits when necessary to promote and foster positive Beeline relationship.
• Builds and maintains effective connections with clients and partners to ensure positive working relationships.
• Accountable for the vision and execution of the operational roadmap to promote program growth and operational efficiencies.
• Communicate recommended changes for technology improvement to clients.

Requirements :

• Bachelor’s degree or equivalent experience
• Industry experience within MSP, staffing services provider or technology background in account management
• Exceptional interpersonal and collaboration skills
• Three years plus experience with MSP/VMS programs (desirable)
• Excellent written and oral communication skills
• Strong problem resolution skills to solve problems and deliver on-target solutions.
• Self-motivated with analytical ability
• Understanding of project management/implementation methodologies
• Demonstrated experience of working in fast-paced client facing environment
• Proven track record of successfully working across departments and managing multiple priorities.
• Knowledge of Beeline or similar competitor products (desirable)
• Leadership skills to manage a team and influence internal and external stakeholders.

Desired Competencies :

• Must be an outstanding communicator and team player who demonstrates attention to detail, and who also understands how to ensure finance initiatives that support the long-term strategy of the business.
• Ability to work autonomously.
• Ability and desire to drive change through high-energy, can-do attitude, comfortable working in a high-performance, entrepreneurial, open-door environment.
• Attention to detail / detail oriented.
• Strong analytical and problem-solving skills.

Our Company : At Beeline, we cultivate a positive work environment and are passionate about who we are and what we do. We are a 20-year industry leader disrupting the world of external workforce technology. Businesses across all industries use our technology to manage more than 30 million workers and over $700 billion in talent spend across 120+ countries. Ideal candidates are intensely curious about technology, thrive in a less-than-formal work environment, and excel in a fast-paced, rapidly changing environment. We are looking for talented, driven, and adaptable people who will contribute to our vision, mission, and our future!

Our Vision : Every person, given the right opportunity, is capable of greatness. Every business, given the right talent, is capable of superior outcomes.

Our Mission : Our trusted platform connects businesses to the remarkable talent within the global extended workforce.

To learn more about Beeline, our solutions, our culture, and available positions visit https://www.beeline.com/.

At Beeline, we cultivate a positive work environment and are passionate about who we are and what we do. We are looking for talented, driven, and adaptable people who will contribute to our vision, mission, and our future! Ideal candidates are intensely curious about globalization and technology, exhibit a can-do attitude, and approach their work with vigor and determination. Candidates should have demonstrated the ability to learn quickly and work effectively in a fast-paced, rapidly changing environment, and be excellent at multi-tasking. Equal Opportunity Employer Minorities/Women/Veterans/Disabled

This list of "Requirements and Responsibilities" is not intended to be limiting. The Company reserves the right to revise this job description based on the actual job requirements as varied from time to time.