Business Analyst With Customer Experience Jobs

Minimum of 2 years of experience that includes project management, analytics, and/or problem-solving

Leads execution of complex initiatives and processes using project management best practices

Manage and improve processes to ensure we can scale delivery quality as the volume grows over 100% year over year

Create short to medium term solutions that support the scalability of Veho’s delivery operation

Develop and report on metrics such as On Time Delivery (OTD) to support various stakeholder needs

Analyze data to identify opportunities to improve OTD

Desirable: Experience with technical software which manages customer communications.

🖥️ $150 to create an awesome remote work experience

Delivering a first class customer experience by responding to customer requests and queries promptly and professionally.

Contributing to improvements in the customer experience by solving for the root cause behind customer queries and issues.

1-2ys of professional experience in customer service or customer facing role.

Solid understanding of how to prioritise internal and external requests and manage your own workload effectively.

• Excellent verbal and written communication skills, technical awareness and leadership abilities

Position: Product Analyst with Salesforce Experience

• Outstanding interpersonal, technical, and organizational skills

Location: Mclean VA (Day-1 Onsite) Hybrid

• Troubleshoot product questions and technical challenges

• Facilitate meetings to bring tech and non-tech partners together to innovate and problem solve

Organizing customer onboarding, change management and training/certification

Consulting experience working in technologies such as automation, process and task mining, business process management, workforce intelligence, desktop process analytics

Become a trusted value delivery partner for assigned clients – Customer Value management and delivery, project reporting, governance and consulting

Build relationships across business owners, technology leaders and vendor management

Program governance: QBRs, Reports, and Risk Management

Knowledge and certification of six sigma principles

You will leverage surveys and embedded feedback modules to collect user feedback and insights to drive improvements in the customer experience.

You will act as the administrator for our Google Analytics and Google Tag Manager systems.

You will create and manage tickets to track and document customer and internal requests.

Bachelor’s Degree in related field or an equal amount of related professional experience.

You have proven experience in customer experience, data analysis, and leveraging customer feedback tools.

You have experience with: A/B testing platforms such as Optimizely, KissMetrics, WalkMe, and other optimization/heat map software.

1-3 years’ experience in product management, business or case analysis, or a related practice

US Citizenship Required to obtain DHS Public Trust

Active DHS Public Trust (Preferred)

Responds to the ServiceNow system ticket for multiple web applications

Monitor incoming requests for instances in which guidance is available and provide such information and guidance in a timely fashion

Track open tickets and unresolved issues

- Excellent communication, creative, critical thinking, problem-solving, planning, prioritization, project management, teamwork and organization skills

- Project Management certification or Management degree

- Knowledge and experience in implementing customer support, self-service and experience programs

- Exposure to agile and scrum work management techniques

- Proven track record of project and time management

- Facilitate workshops with cross functional teams to gather detailed requirements

Strong customer advocate with strong empathy to bad search experience of Coupang customers or Korean eCommerce shoppers

Analytical work experience, in a fast-paced environment

Minimum one year of experience in Microsoft Office Suite applications, Word, Excel, PowerPoint, and SharePoint, and Google Workspace

General Description of All Benefits

Actively utilizing analytics/debugging tools to understand the root causes of search defect (that search result does not satisfy customer intent).

Actively utilizing analytics/debugging tools to assess effectiveness of an engineering solution that engineers come up with.

What skills and previous experience is required?

This role is eligible to work remotely.

What are the main responsibilities of this job?

o Experience with e-commerce, customer service, and contact center operations is preferred.

· 2+ years advanced Microsoft Excel experience including…

o Some experience using PowerQuery, PowerPivot, & DAX is a plus.

What skills and previous experience is required?

This role is eligible to work remotely.

What are the main responsibilities of this job?

o Experience with e-commerce, customer service, and contact center operations is preferred.

· 2+ years advanced Microsoft Excel experience including…

o Some experience using PowerQuery, PowerPivot, & DAX is a plus.

Perform other work-related tasks and/or projects assigned by management as needed.

2+ Years’ work experience in customer service or related field

Excellent oral, written, and interpersonal communication skills

Strong MS Office, Internet, and email skills

Working knowledge of Netspend systems

Consistently think outside the box and make sound judgment calls to resolve complaints.

May utilize requirement management tools like Quality Center as an example.

Supports project manager by developing detailed project information such as detailed scope information, test plans, evaluation criteria and results, etc.

Bachelor’s Degree or equivalent experience in a directly related field.

3-5 years of OMNI experience required (7.4 preferred)

Detailed knowledge of retirement plans and services

This is a client facing role - Excellent communication skills required

Experience in Requirements management tools like JIRA, and Azure DevOps.

Top Skills & Years of Experience:

Experience working in AGILE with an understanding of Scrum processes.

Experience working with Microsoft Vizio to depict Business Process Flows.

AMANDA Skills (Configuration, workflow, cycles)

Experience with training is highly preferred

Proven experience in business development, strategic partnerships, or alliance management, preferably in the technology or software industry.

Strong negotiation and contract management skills.

Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.

Strong understanding of Customer Experience and/or Contact Center solutions and the role of in the market.

Ability to work in a fast-paced, dynamic environment and manage multiple priorities effectively.

Past experience working for a large system integrator and serving clients

Proven experience in business development, strategic partnerships, or alliance management, preferably in the technology or software industry.

Strong negotiation and contract management skills.

Strong understanding of Customer Experience and/or Contact Center solutions and the role of Global Systems Integrators (GSIs) in the market.

Excellent interpersonal and communication skills, with the ability to build rapport and influence stakeholders at various levels.

Ability to work in a fast-paced, dynamic environment and manage multiple priorities effectively.

Past experience working for a large system integrator and serving clients

LL.M., if related (statistics, mathematics, public administration, computer science, or other administrative and management fields); Or

Equivalent combination of qualifying graduate education and experience.

You must meet all qualification requirements upon the closing date of this announcement.

(statistics, mathematics, public administration, computer science, or other administrative and management fields)

2 years of progressively higher level graduate education leading to such a degree; Or

3 years of progressively higher level graduate education leading to such a degree; Or

Work with the Business team to clarify epics, use cases and/or requirements and acceptance criteria and generate RTM

HealthCare experience is much needed.

Analyze business process flows and begin preparing the test scenarios and scripts

Design high quality and detailed manual test cases

Design test cases using JAMA tool

Participate in PI planning and user stories grooming sections

4 year College degree or equivalent work experience in Customer Experience or Analyst role

Strong analytical, critical thinking, and problem-solving skills

Intermediate to advanced skills in Excel and PowerPoint

Maintain, run / refresh, and distribute various internal and external reports.

Basic proficiency in Microsoft Office Word, Excel, Outlook, and PowerPoint

Typical duties include but are not limited to:

Desired Skills and Experience *

Location: Fully remote in CALIFORNIA

- 5+ years of experience in data analytics and survey analytics

- Experience working with survey data and feedback, Customer Experience and/or Voice of Customer metrics

- Experienced building dashboards in Tableau or similar BI tool

- Translating the customer experience survey (e.g. NPS, CSAT)