Business Office Associate Jobs

Job Summary

Assists patients, visitors, providers and office staff in a courteous and friendly manner. Performs all duties efficiently and timely, while maintaining a positive patient flow. Serves as an office liaison when required.

Minimum Qualifications

Minimum Education: High School Diploma or Equivalent
Minimum Years of Experience: 1 Year of Experience in a Related Field that Involves Administrative Support and Customer Service Activities
Substitutable Education & Experience (Optional): Experience can be substituted for successful completion of a Medical Office Administrative Assistant certificate program
Required Certifications/Licensure: None.
Required Training: None.

Essential Functions

• Communication
  • Telephone (Answer, Transfer)
  • Orders/Messages - Accurate and timely relay of information
• Surgeries
• Maintain cash drawer
• Documentation
• Medical Records
  • Documentation
  • Forms - Chart structure
  • Electronic chart maintenance
  • Image files
  • Faxing
  • Copying
• Hospital Admissions
• Office Operations
  • Enter/Verify/Correct patient demographics and insurance information
  • Obtain necessary signatures and consents as appropriate
  • Post charges/payments
  • Collect payment for office visits
  • Daily updates
  • Deposits
  • Maintain cash drawer
  • Screening and collecting unpaid balances
  • Financial counseling when needed
  • Work accounts receivable
  • Precertification/Authorization
• Mail - In and Out
• Performance of duties assigned by authorized personnel or as required in an emergency, i.e., fire or disaster.
• Appointments
• General Office Equipment, i.e., fax machine, copier, etc.
• Financial counseling when needed
• Ancillaries
• Deposits
• Appropriate communication of information to all ages.i. Infant - birth to 1 yearii. Child - 1 year through 12 yearsiii. Adolescent - 13 years through 17 yearsiv. Adult - 18 years through 65 yearsv. Geriatric - over 65 years
• Scheduling
  • Referrals
  • Appointments
  • Ancillaries
  • Surgeries
  • Hospital Admissions
• Responsiveness to all patients and office staff requests.
• Forms - Chart structure
• Faxing
• Work accounts receivable
• Copying
• Electronic chart maintenance
• Image files
• Obtain necessary signatures and consents as appropriate
• Screening and collecting unpaid balances
• Collect payment for office visits
• Referrals
• Maintains positive attitude. Has contact by phone, correspondence or in person meetings with persons in other departments or outside the practice. Tact is required in all communication and the employee is responsible for harmonious relationships.
• Telephone (Answer, Transfer)
• Enter/Verify/Correct patient demographics and insurance information
• Provides/Performs
  • Communication
    • Telephone (Answer, Transfer)
    • Orders/Messages - Accurate and timely relay of information
  • Scheduling
    • Referrals
    • Appointments
    • Ancillaries
    • Surgeries
    • Hospital Admissions
  • Medical Records
    • Documentation
    • Forms - Chart structure
    • Electronic chart maintenance
    • Image files
    • Faxing
    • Copying
  • Mail - In and Out
  • Office Operations
    • Enter/Verify/Correct patient demographics and insurance information
    • Obtain necessary signatures and consents as appropriate
    • Post charges/payments
    • Collect payment for office visits
    • Daily updates
    • Deposits
    • Maintain cash drawer
    • Screening and collecting unpaid balances
    • Financial counseling when needed
    • Work accounts receivable
    • Precertification/Authorization
• Daily updates
• Operation of and responsibility for equipment (including, but not limited to, routine maintenance, ordering of supplies, log sheets and cleaning)
  • General Office Equipment, i.e., fax machine, copier, etc.
• Post charges/payments
• Demonstrates the following:
  • Appropriate communication of information to all ages.i. Infant - birth to 1 yearii. Child - 1 year through 12 yearsiii. Adolescent - 13 years through 17 yearsiv. Adult - 18 years through 65 yearsv. Geriatric - over 65 years
  • Responsiveness to all patients and office staff requests.
  • Performance of duties assigned by authorized personnel or as required in an emergency, i.e., fire or disaster.
• Precertification/Authorization
• Orders/Messages - Accurate and timely relay of information

Duties & Responsibilities

• Chaperone
• Hospital Services
• Payroll
• Surgeries
• E&M/basic visits
• Statistical reports
• All other duties as assigned
• Accounts payable
• Office procedures/complex visits
• Other
  • Coding
    • E&M/basic visits
    • Office procedures/complex visits
    • Surgeries
    • Hospital Services
    • Correspondence
    • Statistical reports
    • Accounts payable
    • Payroll
    • Chaperone
  • Provides support and guidance for clerical policies and procedures
• Coding
  • E&M/basic visits
  • Office procedures/complex visits
  • Surgeries
  • Hospital Services
  • Correspondence
  • Statistical reports
  • Accounts payable
  • Payroll
  • Chaperone
• In-service/Educationa. Department Orientationb. Annual Training
• Clerical log sheets/auditsa. Samplesb. Equipment
• Provides support and guidance for clerical policies and procedures
• Correspondence