Business Development & Ecommerce Associate

Description

As the Hidden Crown Business Development & eCommerce Associate, you will play a pivotal role supporting core day-to-day tasks in the business development & ecommerce scope. Reporting to the Brand Manager, Hidden Crown, and working closely with our operational & warehouse teams based in SLC, you will oversee a portfolio which supports operations, fulfillment, product lifecycle management and backend e-commerce needs.

Effective collaboration is key within this role as our Business Development & eCommerce Associate will work closely with Finance, Marketing, Product and other data owners across the organization to ensure alignment across teams and influence operational initiatives to support achievement of business targets.

The Key Responsibilities Of This Role Can Be Found Below

If you’re passionate about the beauty industry, care about working for a values driven company, and want to deliver true growth and innovation through your work, then Hidden Crown is the place for you. Today, our team consists of remote employees across Canada and the USA, working to truly provide the most innovative products and the best in class customer experience. We are committed to a growth focused, people first culture, and are constantly striving for improvement in our processes each and every day.

Business Development & Operations

• Support product Lifecycle Management: Monitoring product performance, gathering customer and brand feedback, and identifying opportunities for updates. This would be in tandem with our Product Development Team
• Manage all Master SKU Documentation for the brand (SKU, description, SRP, COGS etc) and keep this regularly updated with any new additions to allow for consistent margin analysis / pricing analysis
• Work with key stakeholders to identify process improvement opportunities, develop and quantify improvement recommendations, implement process improvements, and work in a culture of continuous improvement
• Liaise with SLC warehouse operations, and lead inventory management and day to day operations (i.e. management of OOS, update of OOS items, potentially help to manage backorders by adding tags and dates in Shopify (if implemented at Hidden Crown (in the works) as well as initiatives within Special Projects
• Manage the fulfillment process beginning to end (working with Supply Chain on bi-weekly replenishment meetings, forecasting, supply & demand planning)

eCommerce & Other Project Support

• Support leadership in implementing projects from end-to-end (I.e. pricing analysis, loyalty programs, technological innovations, external reach outs etc.)
• Quick management of back-end website needs, and day to day web troubleshooting
• Support with all other ad hoc duties and responsibilities as assigned
• Real-time updates on e-Commerce backend, including the posting of timely banners and pushing blogs live
• Pull reports on site performance, how pages are performing, what is being utilized, what is not? Work with an internal center of excellence on website optimization plans based on these findings
• Work closely with our web developer team for site optimization, programming, testing operations for promotions and site updates

Requirements

• Professional experience using Microsoft Excel and prior experience working with supply planning systems (i.e., NetSuite, Demand Works, etc.) is strongly preferred
• Meticulous with details and incredibly organized
• A data-driven mindset and the ability to translate data into actionable insights
• A bachelor’s degree is required; a degree in supply chain management, business administration or a related field is preferred
• Basic understanding of ecommerce platforms, supply chain systems, fulfillment, financial forecasting, and stakeholder management
• Ability to take ownership in a fast-paced, high-growth environment
• Experience in the beauty and/or consumer packaged goods industry is a plus.
• 2+ years of experience as an operations coordinator, business development manager, ecommerce coordinator or a similar role in scope, seniority & responsibility is preferred

Benefits And Perks

• Opportunities for growth and advancement
• Access to hundreds of discounted beauty/hair products
• Fully Remote - Work from home
• Life and AD&D Insurance
• 401(k) with company match - $ for $ up to 4% - immediately vested
• Vacation/Holiday Leave
• Competitive Salary
• Great Medical/Dental/Vision Insurance

And so much more!

Beauty Industry Group is a leading consumer beauty products company with an exciting and growing portfolio of beauty brands. The BIG portfolio consists of several recognized, highly reputable hair extension brands that span a variety of distribution channels. Across its brands, BIG is the largest hair extension business in the U.S. and one of the largest globally, with a focus on the professional extensions segment.

With more than 500 team members, BIG is a unique, empowering place to work for motivated professionals who hunger to see the impact their work is making. The management team is young and entrepreneurial and has fostered a powerful culture that celebrates excellence, transparency, diversity, and integrity.

The company headquarters are located in Salt Lake City, Utah, with additional offices in California, New Jersey, Arizona, Australia, Germany, Canada, and the UK.

Candidate Support

If you are contacted for an interview and require accommodation during the interviewing process, please reach out to the People & Culture team regarding support.

We thank you for considering this opportunity and thank everyone who took the time to apply. Please note that all candidates will be updated on the status of their application up to 6 weeks after the application closing date. We appreciate your patience as we diligently review all applications submitted.