Branch Manager (Relocation Opportunity)

About IntouchCX
IntouchCX is a global customer care and technology company that provides value-driven, future-forward solutions. For over 20 years, we have been the people and technology behind the world’s biggest brands, empowering human potential through our artificial intelligence division, Laivly, and driving change for our client partners through actionable insights and analytics.
For more on our culture, follow the link to Our Story - https://youtu.be/GinyJ-abWJs
This opportunity is based in Clearwater, FL and may be entitled to relocation assistance.
About The Job
The Branch Collection Manager will be responsible for supervising agents who take inbound calls, monitor customer inquiries, and will ensure compliance with all state and federal laws.
As Branch Manager, You Will…

• Ensure staff operation within the confines of the Federal Fair Debt Collection Practices Act (FDCPA) when taking inbound calls with customers
• Manage employees ethically and fairly
• Identify areas of processes that need improvement and implement an enhanced approach
• Ensure employees comply with company policies when talking with customers on queries
• Be responsible for ensuring the team is up-to-date with changes in state and federal laws governing debt collections and make sure employees receive training on any changes in laws
• Perform audits to ensure compliance with company policies and laws
• Be responsible for managing and professionally handling complaints or difficult calls

Requirements
As Branch Manager, You Have…

• Post-secondary degree, or certificate, with a focus in a related discipline
• Strong problem-solving and decision-making skills
• Exceptional interpersonal skills
• Ability to effectively prioritize tasks
• Advanced computer skills
• 2-3 years of recent experience as Branch Collection manager
• Ability to relocate to Clearwater, FL and relocation package may be entitled
• Excellent verbal and written communication skills
• Certification from the American Collectors Association, or ACA International, is required
• Willingness to undergo appropriate checks and other licensing requirements
• Strong time management and multitasking skills
• Willingness to list name as a Branch Manager on all licenses
• Above average critical thinking skills and exercise sound judgment

Ready to apply? Submit your application and one of our recruiters will reach out via email/phone/text to learn more about you and connect you to this exciting opportunity!
IntouchCX is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, arrest and conviction records, or any other characteristic protected by law. IntouchCX will comply with all local fair chance ordinances.”
Any applicant who, because of a disability, needs accommodation or assistance in completing an application or at any time during the application process should contact the Recruiting department and/or the Human Resources department. IntouchCX also provides reasonable accommodations to employees with disabilities consistent with its obligations under the law.
By signing this application, the applicant consents to IntouchCX collecting, using and retaining his\her personal information for purposes relating to the application process and if hired, the employment relationship. Any and all personal information collected is held in the strictest confidence and in accordance with all applicable Privacy Laws.
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Benefits
Benefits of Working as a Branch Manager…

• Amazing career growth opportunities
• Competitive salary ranges from $70,000 - $100,000 (dependent on experience, certifications, and portfolio)
• Industry-leading medical, vision, and dental benefit plans paid by the employee + paid time off and sick time leave benefits (where applicable by legislation)